Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01169796 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UF Health Jacksonville — 15255 Max Leggett Pkwy, Jacksonville FL, 32218

Jun 4, 2024 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (197 biz days early)
Active: 415 biz days
Paused: 28 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Jun 4 → Jun 4, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 6, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 6 → Jun 19, 2024
8 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2024
0 business days (counted)
Running total: 10 of ? biz days used
158d
▶ Clock Running
Status: Ready for Scheduling
Jun 19 → Feb 7, 2025
158 business days (counted)
Running total: 168 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 7 → Mar 13, 2025
23 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Entered
Mar 13 → Mar 13, 2025
0 business days (counted)
Running total: 191 of ? biz days used
51d
▶ Clock Running
Status: Ready for Scheduling
Mar 13 → May 23, 2025
51 business days (counted)
Running total: 242 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 243 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jun 19, 2025
16 business days (counted)
Running total: 259 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Jun 19 → Aug 28, 2025
49 business days (counted)
Running total: 308 of ? biz days used
▶ Clock Running
Status: Entered
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 308 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 28 → Oct 8, 2025
28 business days (not counted)
73d
▶ Clock Running
Status: Scheduled
Oct 8 → Jan 28, 2026
73 business days (counted)
Running total: 381 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 381 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Mar 5, 2026
25 business days (counted)
Running total: 406 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 406 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 17, 2026
8 business days (counted)
Running total: 414 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 415 of ? biz days used
Created: Jun 4, 2024 Completed: Mar 18, 2026
Show SLA Clock Detail (21 periods)
Period Status Clock Biz Days Running Total
Jun 4 → Jun 4 Created ▶ Running 0 0
Jun 4 → Jun 6 Ready for Scheduling ▶ Running 2 2
Jun 6 → Jun 19 Scheduled ▶ Running 8 10
Jun 19 → Jun 19 Entered ▶ Running 0 10
Jun 19 → Feb 7 Ready for Scheduling ▶ Running 158 168
Feb 7 → Mar 13 Scheduled ▶ Running 23 191
Mar 13 → Mar 13 Entered ▶ Running 0 191
Mar 13 → May 23 Ready for Scheduling ▶ Running 51 242
May 23 → May 23 Ready for Release ⏸ Paused 0
May 23 → May 27 Ready for Scheduling ▶ Running 1 243
May 27 → May 27 Ready for Release ⏸ Paused 0
May 27 → Jun 19 Ready for Scheduling ▶ Running 16 259
Jun 19 → Aug 28 Scheduled ▶ Running 49 308
Aug 28 → Aug 28 Entered ▶ Running 0 308
Aug 28 → Oct 8 Ready for Release ⏸ Paused 28
Oct 8 → Jan 28 Scheduled ▶ Running 73 381
Jan 28 → Jan 28 Entered ▶ Running 0 381
Jan 28 → Mar 5 Ready for Scheduling ▶ Running 25 406
Mar 5 → Mar 5 Assigned ▶ Running 0 406
Mar 5 → Mar 17 Scheduled ▶ Running 8 414
Mar 17 → Mar 18 Tech On Site ▶ Running 1 415
Dispatch 0.0d
Holding 29.0d (excluded)
Coordinators 421.4d
Field Work 1.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
29.0 days
Coordinators
421.4 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jun 4, 2024 Due: Dec 31, 2026 Completed: Mar 18, 2026 (288 days early)
📅
444.0 days Total Age
⏱️
158.0d in Ready for Scheduling Longest Stage
🔄
21 transitions Status Changes
⚠️
406.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jared Heisler — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 17, 2026
Visit 2 Mar 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 801 days old
🚨
Primary Delay 158.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 406.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
257.0d / 1.0d SLA
Scheduled
164.4d / 2.0d SLA
Ready for Release
29.0d
Tech On Site
1.8d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 SRobinson- Created follow up WO as requested. (WO-01362879)

03/18/2026 MHamersley - FSE was scheduled to be onsite 3/17


01/28/2026 ALuman - working with onsite staff to make device available for FSE to come onsite

11/20/2025 ALuman - reschedule to 12/9 10/22/2025 ALuman - reschedule to 11/7 10/08/2025 ALuman - dispatch to Jared Heisler to complete 10/14. Email confirmation sent to Jean-Paul 07/29/2025 ALuman - reschedule Jared Heisler to complete on 8/5 06/30/2025 EMartin dispatching to FSE per request move to next week please 06/30/2025 EMartin updating scheduled for update on device from FSE 06/19/2025 EMartin sent email to Jean-Paul jean-paul.dhillon@crothall.com advising FSE onsite Tues 06/24/25 to complete devices parts are shipping

03/13/2025 ALuman - rescheduling when parts become available

03/03/2025 EMartin updating scheduled date per FSE

02/07/2025 EMartin sent email to Jean-Paul jean-paul.dhillon@crothall.com advising FSE in area on 02/14/25 to complete devices

02/05/2025 YEspino Called 904-536-1667 to speak to Jean-Paul to reconfirm the devices in question. Was unable to speak to him or leave a message.


01/06/2025 MHamersley - called 904-536-1667, call went to VM/LM offering date of Tuesday, January 14, for FSE to complete recalls on these 2 devices. sent email: jean-paul.dhillon@crothall.com


01/03/2025 MHamersley - called 904-536-1667, call went to VM/LM inquiring about 2 V60s that were needing repairs before FCO can be completed, sent email: jean-paul.dhillon@crothall.com

SN: 100070188 & 100070677


10/07/2024 YEspino Called 904-244-0411 to verify 2 V60 Vents. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message. 


10/07/2024 YEspino Called 904-536-1667 to speak to Jean to verify 2 devices. Went straight to vm so i left a message.


06/06/2024 ALuman - dispatch to Tim Reul for Aged Part consignment


06/04/2024 ALuman - follow up for 2 devices in need of Biomed repair before FCO can be completed. Will follow up with Jean-Paul for status of repairs

🔧 Work Performed
Completed FCO86600069-Pass
🔍 Technician Findings
Completed FCO86600069-Pass
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Jun 4, 7:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Ashley Luman
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
📅
4 Dispatch Scheduled Jun 6, 7:39 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
👷
Technician Assigned by Ashley Luman
Technician: Tim Reul
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2024-06-14T13:00:00.000+0000
⚠️ 9.0 business days
🆕
2 Status: Entered Jun 19, 11:12 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Ashley Luman
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 158.0 business days
🗓️
3 Status: Scheduled Feb 7, 1:49 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-02-14T05:00:00.000+0000, 2025-02-14T00:00:00.000+0000, 2025-02-14T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 18, 8:31 AM
Scheduled For: 2025-02-21T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 24, 3:33 PM
Scheduled For: 2025-02-28T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Erin Martin Mar 3, 10:58 AM
Scheduled For: 2025-03-10T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 7, 4:00 PM
Scheduled For: 2025-03-21T12:00:00.000+0000
4.9 business days
🆕
Status: Entered by Ashley Luman Mar 13, 8:15 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 33d 17h, 0m
🚨 52.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 71d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
2.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 5m
🚨 16.9 business days
👷
3 Technician Assigned Jun 19, 2:04 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-06-24T00:00:00.000+0000, 2025-06-24T04:00:00.000+0000, 2025-06-24T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Erin Martin Jun 30, 1:50 PM
Scheduled For: 2025-07-03T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Jun 30, 3:37 PM
Scheduled For: 2025-07-08T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Jul 10, 9:54 AM
Scheduled For: 2025-07-15T12:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Ashley Luman Jul 29, 2:43 PM
Scheduled For: 2025-08-05T12:00:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 1, 3:35 PM
Scheduled For: 2025-08-22T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Jared Heisler Aug 22, 10:52 AM
Scheduled For: 2025-08-26T12:00:00.000+0000
⚠️ 5.0 business days
🆕
2 Status: Entered Aug 28, 9:46 AM
Status: Entered → Status: Ready for Release
Status: Ready for Release by Ashley Luman
From: Entered
To: Ready for Release
Duration in Previous: 1m
🚨 29.0 business days
🗓️
3 Status: Scheduled Oct 8, 12:54 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Jared Heisler
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-14T04:00:00.000+0000, 2025-10-14T00:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Oct 8, 12:59 PM
Scheduled For: 2025-10-14T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Ashley Luman Oct 22, 10:11 AM
Scheduled For: 2025-11-07T13:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 20, 9:16 AM
Scheduled For: 2025-12-09T13:00:00.000+0000
🚨 26.0 business days
📅
Dispatch Scheduled by Jared Heisler Dec 30, 3:09 PM
Scheduled For: 2026-01-20T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 9, 3:03 PM
Scheduled For: 2026-01-19T13:00:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Ashley Luman Jan 28, 10:11 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 111d 22h, 0m
🚨 26.0 business days
👷
3 Technician Assigned Mar 5, 12:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 36d 2h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-03-17T16:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jared Heisler Mar 17, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 0h
2.0 business days
⏱️
2 6x Labor Added Mar 18, 5:50 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 3h, 0m
⏱️
Labor Added Mar 19, 1:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 19, 1:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 33m
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 3m
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 158.0 business days (threshold: 1.0 business days)
Exceeded by 157.0 business days
Scheduled
Duration: 23.6 business days (threshold: 2.0 business days)
Exceeded by 21.6 business days
Ready for Scheduling
Duration: 52.0 business days (threshold: 1.0 business days)
Exceeded by 51.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 73.9 business days (threshold: 2.0 business days)
Exceeded by 71.9 business days
Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Mar 17, 12:00 PM
Created
Jun 4, 7:27 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03150006 Labor Open 1 $0.00 Mar 18, 5:50 PM
WL-03150007 Labor Open 0.75 $95.00 Mar 18, 5:50 PM
WL-03150008 Labor Open 2 $155.00 Mar 18, 5:50 PM
WL-03150009 Labor Open 0.25 $0.00 Mar 18, 5:50 PM
WL-03150010 Travel Open 15 $0.00 Mar 18, 5:50 PM
WL-03150011 Travel Open 80 $0.00 Mar 18, 5:50 PM
WL-03151293 Labor Open 0.016666666666667 $38.00 Mar 19, 1:20 PM

Details