Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01174939 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Downey Hospital — Brookshire Ave, Downey CA, 90241

Jun 19, 2024 → Present

🟢 On Track
PSM Last business day of June 2024
Target: Jun 28, 2024
⚠ 686d overdue
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Jun 19, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
498.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 694 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/19/24 1205 LM w/NK; 6/21/2024 1718 CM 2nd msg w/NK; NK other shift; 6/25/2024 1348 CM LM w/CC,KE,KF,LH; 1558 LH decline; 6/27/2024 1259 CM LM w/Manny re NAR

Timeline

📋
▶
2 Work Order Created Jun 19, 12:13 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 13, 12:00 PM
Created
Jun 19, 12:13 PM
Invoice #
N/A

Details