Last business day of June 2024 · Target: Jun 28, 2024
✗ SLA Missed (51 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Sep 12, 2024)
▶ Clock Running
Status: Created
Jun 20 → Jun 20, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 20 → Jun 20, 2024
0 business days (counted)
Running total: 0 of ? biz days used
58d
▶ Clock Running
Status: Assigned
Jun 20 → Sep 12, 2024
58 business days (counted)
Running total: 58 of ? biz days used
Created: Jun 20, 2024Completed: Sep 12, 2024
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 20 → Jun 20
Created
▶ Running
0
0
Jun 20 → Jun 20
Ready for Scheduling
▶ Running
0
0
Jun 20 → Sep 12
Assigned
▶ Running
58
58
Dispatch0.0d
Coordinators59.2d
Billing41.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
59.2 days
Over SLA
Billing
41.0 days
Over SLA
Created: Jun 20, 2024
Due: Jun 30, 2024 (775 days overdue)
📅
59.0 daysTotal Age
⏱️
59.0d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
98.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Jul 9, 2024
Visit 2Aug 8, 2024
Visit 3Sep 11, 2024
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 785 days old
🚨
Primary Delay59.0 days stuck in "Assigned"
⏱️
Total Delay98.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
59.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Billing Review
41.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/17 JJ Asset removed from National Contract, pls close out work order and process through billing
5/27/25 CDempsey- requesting Daniel verify unit was retired so that we can close on our end.
11/12 BAlexander
Moving to On Hold per new process
9/13 BAlexander
Moving to BR due to Retire for removal process
6/20/24-Please update the control # sticker once the bed is located. Please provide the new control # to LSmith @ EMSAR. Thanks,. LSmith UNIT WAS REMOVED FROM HOSPITAL BY SIZEWIZE
🔧Work Performed
7.9.2024 searching for asset
Unit is not located on 10th at P.A.M
This unit was removed from this floor by P.A.M Staff
Unit is at Sizewize warehouse
WO will be closed
🔍Technician Findings
Preventive Maintenance June 2024
6/20/24-Please update the control # sticker once the bed is located. Please provide the new control # to LSmith @ EMSAR. Thanks,. LSmith
⚠️Problem Description
Preventive Maintenance June 2024
6/20/24-Please update the control # sticker once the bed is located. Please provide the new control # to LSmith @ EMSAR. Thanks,. LSmith
📄Description
Sizewise Alliance Med-Surg bed
Nov 17, 2025 5:44pm
@Daniel Clark Pls close out WO, unit has been retired.
Timeline
📋
Work Order Created Jun 20, 9:55 AM
Work Order:WO-01175124
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Lindsay SmithJun 20, 10:06 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Status: Assigned Jun 20, 11:55 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mozammel Sajib
Technician:Daniel Clark
🚨13.0 business days
⏱️
Labor Added Jul 9, 5:16 PM
Type:Labor
Status:Open
Qty:0.5
🚨23.8 business days
⏱️
Labor Added Aug 9, 8:29 AM
Type:Labor
Status:Open
Qty:0.5
🚨24.0 business days
⏱️
▶
2
Labor Added Sep 12, 11:40 AM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:83d 23h, 0m
💵
Status: Billing Review by Brooke AlexanderSep 13, 9:54 AM
From:Closed
To:Billing Review
Duration in Previous:22h 11m
🚨41.0 business days
⏸️
Status: On Hold by Brooke AlexanderNov 12, 3:12 PM
From:Billing Review
To:On Hold
Duration in Previous:60d 6h
Bottlenecks
Assigned
Duration: 59.0 business days (threshold: 4.0 business hours)
Exceeded by 58.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 41.0 business days (threshold: 2.0 business days)