Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01177400 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trinitas Hospital — 225 Williamson St., Elizabeth NJ, 07202

Jun 28, 2024 → Present

🟢 On Track
PSM Last business day of June 2024
Target: Jun 28, 2024
⚠ 686d overdue
Coordinators 1.4d
⚠ Overdue
Coordinators
1.4 days
Created: Jun 28, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
490.4 days Total Age
⏱️
1.4d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 685 days old
🚨
Primary Delay 1.4 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/28/2024 1622 CM ack msg; LM w/DR; 7/1/2024 2001 DR decline; 2002 LM w/Cookie re compliance7/2/2024 2035 CM LM w/BB, TB, SB, CC, JF, LH, MJ, GS; 2037 MJ decline; 7/3/24 0306 LH decline; 7/9/2024 1416 CM LM w/Cookie re NAr

Timeline

📋
▶
2 Work Order Created Jun 28, 5:04 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
⏳ 1.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jul 1, 1:29 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 26, 8:00 AM
Created
Jun 28, 5:04 PM
Invoice #
N/A

Details