Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01178052 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Jul 2, 2024 → Mar 19, 2025

⛔ Blocked
PSM Last business day of July 2024
Target: Jul 31, 2024
🕐 Clock stopped: Completed (Oct 22)
✗ SLA Missed (83d late)
Dispatch 0.0d
Holding 105.2d (excluded)
Coordinators 80.9d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
105.2 days
Coordinators
80.9 days
Over SLA
Field Work
0.0 days
Created: Jul 2, 2024 Due: Jul 31, 2024 (653 days overdue)
📅
186.9 days Total Age
⏱️
80.8d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
81.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jul 1, 2024
Visit 2 Jul 11, 2024
Visit 3 Oct 22, 2024
Visit 4 Nov 12, 2024
Visit 5 Nov 22, 2024
Visit 6 Jan 10, 2025
Visit 7 Mar 19, 2025

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 681 days old
🚨
Primary Delay 80.8 days stuck in "Assigned"
⏱️
Total Delay 81.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
80.8d / 0.5d SLA
Closed
5.0d / 1.0d SLA
On Hold
105.2d
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/20 BAlexander
Placing in On Hold for account manager to start removal process

1/10 BAlexander
Placing on hold for account manager

11/25 BAlexander
Placing on hold for account manger due to retire

10/23 BAlexander
Placing in On hold due to retire 1/3/25 - TGifford Bed has been retired from service; no longer onsite(WO-01157157) 3/19/25- Bed retired; re-attempting to close W.O.
🔧 Work Performed
7/1/24- CNL 7/11/24 CNL 10/22/24 - Bed parted out and retired from service. 11/12/24 - Bed retired due to extensive damage. Work order closed. Asset no longer maintained onsite; not located for multiple PM cycles. Work order closed due to asset retirement.
🔍 Technician Findings
Bed unable to be repaired; bed removed from service.
⚠️ Problem Description
July 2024 Preventative Maintenance.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jul 2, 1:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jul 2, 1:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ron Nazzaro
Technician: Torre Gifford
⚠️ 5.0 business days
⏱️
Labor Added Jul 8, 10:11 AM
Type: Labor
Status: Open
Qty: 0.75
⏳ 4.0 business days
⏱️
Labor Added Jul 11, 7:19 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Jul 11, 7:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 33
🚨 73.6 business days
⏱️
▶
2 Labor Added Oct 22, 4:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 112d 3h, 0m
⏸️
Status: On Hold by Brooke Alexander Oct 23, 1:44 PM
From: Closed
To: On Hold
Duration in Previous: 20h 54m
🚨 15.0 business days
⏱️
▶
2 Labor Added Nov 12, 6:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 20d 5h, 0m
⏸️
Status: On Hold by Brooke Alexander Nov 13, 4:56 PM
From: Closed
To: On Hold
Duration in Previous: 22h 14m
⚠️ 7.9 business days
⏱️
▶
3 Labor Added Nov 22, 6:03 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From: On Hold
To: Completed
Duration in Previous: 9d 1h
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.7 business days
⏸️
Status: On Hold by Brooke Alexander Nov 25, 1:01 PM
From: Closed
To: On Hold
Duration in Previous: 2d 18h
🚨 35.0 business days
⏱️
▶
3 Labor Added Jan 10, 3:42 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From: On Hold
To: Completed
Duration in Previous: 46d 2h
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
⏸️
Status: On Hold by Brooke Alexander Jan 10, 3:56 PM
From: Closed
To: On Hold
Duration in Previous: 11m
🚨 49.0 business days
⏱️
▶
2 Labor Added Mar 19, 4:37 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: On Hold, Completed
To: Completed, Closed
Duration in Previous: 67d 23h, 0m
⏸️
Status: On Hold by Brooke Alexander Mar 20, 12:22 PM
From: Closed
To: On Hold
Duration in Previous: 19h 44m

Bottlenecks

Assigned
Duration: 80.8 business days (threshold: 4.0 business hours)
Exceeded by 80.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jul 2, 1:07 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-02377253 Labor Open 0.75 $0.00 Jul 8, 10:11 AM
WL-02384344 Labor Open 0.5 $0.00 Jul 11, 7:19 PM
WL-02384376 Labor Open 1.5 $0.00 Jul 11, 7:25 PM
WL-02384377 Travel Open 33 $0.00 Jul 11, 7:25 PM
WL-02533626 Labor Open 0.75 $0.00 Oct 22, 4:46 PM
WL-02561761 Labor Open 0.5 $0.00 Nov 12, 6:40 PM
WL-02576709 Labor Open 0.33333333333333 $0.00 Nov 22, 6:03 PM
WL-02626294 Labor Open 0.25 $0.00 Jan 10, 3:42 PM
WL-02721579 Labor Open 0.5 $0.00 Mar 19, 4:37 PM

Details