Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01178554 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 VA Medical Center Lebanon — 1700 S Lincoln Ave, Lebanon PA, 17042

Jul 3, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
⚠ 508 biz days overdue
Active: 527 biz days
▶ Clock Running
Status: Created
Jul 3 → Jul 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 3 → Jul 3, 2024
0 business days (counted)
Running total: 0 of ? biz days used
527d
▶ Clock Running
Status: Ready for Scheduling
Jul 3 → Aug 14, 2026
527 business days (counted)
Running total: 527 of ? biz days used
Created: Jul 3, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 3 → Jul 3 Created ▶ Running 0 0
Jul 3 → Jul 3 Scheduled ▶ Running 0 0
Jul 3 → Aug 14 Ready for Scheduling ▶ Running 527 527
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 3, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
527.3 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 771 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/3/2024 1712 CM ack msg; LM w/BB,TB,MJ,SB,CC,JF,LH,GS; MJ, JF unavail; 2047 LH decline; 7/5/2024 2037 CM LM w/Beth re compliance; 7/8/24 1038 GS decline; 7/11/2024 1325 CM LM w/Beth re NAR

Timeline

📋
▶
2 Work Order Created Jul 3, 5:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 27, 12:00 PM
Created
Jul 3, 5:44 PM
Invoice #
N/A

Details