Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01179496 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 VA Medical Center - Washington DC — 50 Irving St NW, Washington DC, 20422

Jul 9, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
⚠ 508 biz days overdue
Active: 524 biz days
▶ Clock Running
Status: Created
Jul 9 → Jul 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
524d
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Aug 14, 2026
524 business days (counted)
Running total: 524 of ? biz days used
Created: Jul 9, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 9 → Jul 9 Created ▶ Running 0 0
Jul 9 → Jul 9 Scheduled ▶ Running 0 0
Jul 9 → Aug 14 Ready for Scheduling ▶ Running 524 524
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 9, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
524.3 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 765 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/9/2024 1753 CM ack msg; LM w/CC,JF,LH; Malika for NN; 1857 JF decline; 2130 Malika okay for NN; 2136 LM w/NN; 7/11/2024 1225 LM w/Karen re NAR

Timeline

📋
▶
2 Work Order Created Jul 9, 5:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 13, 9:00 AM
Created
Jul 9, 5:57 PM
Invoice #
N/A

Details