Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01179501 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Columbia Medical Center — 622 W. 168th Street, New York NY, 10032

Jul 9, 2024 → Present

🟢 On Track
PSM Last business day of July 2024
Target: Jul 31, 2024
⚠ 653d overdue
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Jul 9, 2024 Due: Dec 31, 2024 (500 days overdue)
📅
483.2 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 674 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/9/2024 CM ack msg w/compliance; 1555 LM w/TB,SB,JB,CC,SC,KE,ME,JF,SF,NN,TO,TP,DR,ES; 1705 ME decline; 1858 JF decline; 2030 JaB decline; 7/11/2024 1434 CM LM w/Kelley re NAR

Timeline

📋
▶
4 Work Order Created Jul 9, 6:03 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-09-11T00:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 10, 8:00 PM
Created
Jul 9, 6:03 PM
Invoice #
N/A

Details