Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
✗ SLA Missed (404 biz days late)
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Jul 12 → Jul 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
418d
▶ Clock Running
Status: Assigned
Jul 12 → Mar 19, 2026
418 business days (counted)
Running total: 418 of ? biz days used
Created: Jul 12, 2024
Canceled: Mar 19, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jul 12 → Jul 12 |
Created |
▶ Running
|
0 |
0 |
| Jul 12 → Mar 19 |
Assigned |
▶ Running
|
418 |
418 |
Coordinators
418.9 days
Over SLA
Created: Jul 12, 2024
Due: Aug 12, 2024
Completed: Mar 19, 2026 (583 days late)
⏱️
418.9d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
418.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
418.9 days stuck in "Assigned"
⏱️
Total Delay
418.4 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
418.9d
/ 0.5d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
Approval Note
07/12/2024 12:40:39 BRIAMESS
Gratis approved.
Regards,
Brian
____________________
Approval Note
07/12/2024 11:50:13 WIGEORGE
brian mess
____________________
Note
07/12/2024 11:46:54 WIGEORGE
warranty following 6007043670
no tptc reading
____________________
Note
07/12/2024 11:33:21 WF-BATCH
Agent: WIGEORGE Timestamp: 2024-07-12 11:33:12
unit returned from 6007043670, no tptc reading
📄
Description
C15 Base Unit
📞
Call Description
VPD Bench Repair warranty
Timeline
📋
👷
Technician:
a0hF0000002XLPBIA4, Minh Huynh
👷
From:
Entered
To:
Assigned
Duration in Previous:
3m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
614d 19h
Bottlenecks
Assigned
Duration: 418.9 business days (threshold: 4.0 business hours)
Exceeded by 418.4 business days