Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01185045 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Keck Hospital of University of Southern California — 1500 San Pablo St, Los Angeles CA, 90033

Jul 26, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
⚠ 508 biz days overdue
Active: 511 biz days
▶ Clock Running
Status: Created
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 26 → Aug 12, 2024
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 12 → Aug 14, 2024
2 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 19, 2024
3 business days (counted)
Running total: 16 of ? biz days used
495d
▶ Clock Running
Status: Ready for Scheduling
Aug 19 → Aug 14, 2026
495 business days (counted)
Running total: 511 of ? biz days used
Created: Jul 26, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 26 → Jul 26 Created ▶ Running 0 0
Jul 26 → Jul 26 Scheduled ▶ Running 0 0
Jul 26 → Jul 26 Ready for Scheduling ▶ Running 0 0
Jul 26 → Aug 12 Scheduled ▶ Running 11 11
Aug 12 → Aug 14 Ready for Scheduling ▶ Running 2 13
Aug 14 → Aug 19 Scheduled ▶ Running 3 16
Aug 19 → Aug 14 Ready for Scheduling ▶ Running 495 511
Dispatch 0.0d
Coordinators 18.8d
⚠ Overdue
Dispatch
0.0 days
Coordinators
18.8 days
Over SLA
Created: Jul 26, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
512.0 days Total Age
⏱️
11.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 749 days old
🚨
Primary Delay 11.6 days stuck in "Scheduled"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
15.3d / 2.0d SLA
Ready for Scheduling
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/26/24 1015 LM w/CA; 1017 CA avail; 1242 LM w/Manny re cnfm; 1327 Manny cnfm; 1412 ack cnfm; LM w/CA; 1523 CA ack cnfm; 8/9/2024 1349 Manny cxl TH only; 1323 CA okay; 1734 LM w/Manny re cnfm; 2039 Manny cnfm; ack cnfm; LM w/CA; 8/16/2024 CA unavail; 2031 LM w/Manny re NAR; 8/20/2024 1448 CM 2nd msg w/Manny; 0233 Manny ack msg

Timeline

📋
▶
3 Work Order Created Jul 26, 10:08 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jul 26, 3:25 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 15m
🚨 12.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 12, 1:05 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 16d 21h
⏳ 3.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Aug 14, 2:08 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 1h
⏳ 4.0 business days
👷
▶
2 Technician Assigned Aug 19, 1:16 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 4d 23h

Bottlenecks

Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 3, 8:00 AM
Created
Jul 26, 10:08 AM
Invoice #
N/A

Details