Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01185073 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Walter Reed National Military Medical Center — 8901 Wisconsin Ave, Bethesda MD, 20889

Jul 26, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
⚠ 508 biz days overdue
Active: 511 biz days
▶ Clock Running
Status: Created
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
511d
▶ Clock Running
Status: Ready for Scheduling
Jul 26 → Aug 14, 2026
511 business days (counted)
Running total: 511 of ? biz days used
Created: Jul 26, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jul 26 → Jul 26 Created ▶ Running 0 0
Jul 26 → Jul 26 Scheduled ▶ Running 0 0
Jul 26 → Aug 14 Ready for Scheduling ▶ Running 511 511
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jul 26, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
512.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 749 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/26/24 1100 LM w/TB, NN; 1312 NN decline; 7/29/2024 1601 LM w/Karen re compliance; 7/30/2024 1042 CM thinks should be Walter Reed not NIH; 7/30/2024 1045 LM w/JaB,SC,CC,TP,ES; 8/1/2024 1657 CM LM w/Karen re NAR

Timeline

📋
▶
2 Work Order Created Jul 26, 11:05 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 5, 5:00 PM
Created
Jul 26, 11:05 AM
Invoice #
N/A

Details