Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01185080 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Walter Reed National Military Medical Center — 8901 Wisconsin Ave, Bethesda MD, 20889

Jul 26, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
⚠ 508 biz days overdue
Active: 511 biz days
▶ Clock Running
Status: Created
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 26 → Jul 26, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 26 → Aug 13, 2024
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Oct 8, 2024
39 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2024
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2024
0 business days (counted)
Running total: 51 of ? biz days used
460d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Aug 14, 2026
460 business days (counted)
Running total: 511 of ? biz days used
Created: Jul 26, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jul 26 → Jul 26 Created ▶ Running 0 0
Jul 26 → Jul 26 Scheduled ▶ Running 0 0
Jul 26 → Aug 13 Ready for Scheduling ▶ Running 12 12
Aug 13 → Oct 8 Scheduled ▶ Running 39 51
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 51
Oct 8 → Oct 8 Scheduled ▶ Running 0 51
Oct 8 → Aug 14 Ready for Scheduling ▶ Running 460 511
Dispatch 0.0d
Coordinators 52.4d
⚠ Overdue
Dispatch
0.0 days
Coordinators
52.4 days
Over SLA
Created: Jul 26, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
512.0 days Total Age
⏱️
39.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 749 days old
🚨
Primary Delay 39.4 days stuck in "Scheduled"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
39.4d / 2.0d SLA
Ready for Scheduling
13.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/26/24 1120 LM w/ME; 7/29/2024 1601 LM w/Karen re compliance; 7/30/2024 CM LM w/JaB, CC, JF, SF, TO, TP, KR; 1428 JF decline; 8/1/2024 1657 CM LM w/Karen re NAR; 8/9/2024 1731 NN avail; 2039 LM w/Karen re cnfm; chg to NICU; 8/13/2024 1029 LM w/NN; 1552 NN ack cnfm; 10/8/2024 1339 NN unavail, backfill needed; 1414 LM w/KE, SB; 10/10/2024 1931 CM LM w/Karen re NAR; 10/11/2024 1018 Karen ack msg

Timeline

📋
▶
3 Work Order Created Jul 26, 11:20 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 13.0 business days
👷
▶
2 Technician Assigned Aug 13, 5:10 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 5h
🚨 39.9 business days
👷
▶
2 Technician Assigned Oct 8, 1:40 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 55d 20h, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 8, 2:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 39.4 business days (threshold: 2.0 business days)
Exceeded by 37.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 29, 2:00 PM
Created
Jul 26, 11:20 AM
Invoice #
N/A

Details