📍 Clinton Memorial Hospital — 610 W Main Street, Wilmington OH, 45177
Jul 29, 2024 → Mar 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of July 2024 · Target: Jul 31, 2024
✗ SLA Missed (394 biz days late)
Active: 397 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Jul 29 → Jul 29, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 29 → Jul 30, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 30 → Aug 2, 2024
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 2 → Aug 30, 2024
20 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 30 → Aug 30, 2024
0 business days (counted)
Running total: 24 of ? biz days used
36d
▶ Clock Running
Status: Reschedule
Aug 30 → Oct 23, 2024
36 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 31, 2024
6 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Completed
Oct 31 → Nov 5, 2024
3 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Closed
Nov 5 → Nov 6, 2024
1 business day (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 6 → Dec 11, 2024
22 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2024
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Closed
Dec 11 → Dec 11, 2024
0 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Dec 11 → Dec 12, 2024
1 business day (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Closed
Dec 12 → Dec 12, 2024
0 business days (counted)
Running total: 93 of ? biz days used
142d
▶ Clock Running
Status: On Hold
Dec 12 → Jul 9, 2025
142 business days (counted)
Running total: 235 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 17, 2025
6 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: On Hold
Jul 17 → Aug 1, 2025
11 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 1 → Sep 5, 2025
24 business days (counted)
Running total: 276 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 10, 2025
3 business days (counted)
Running total: 279 of ? biz days used
▶ Clock Running
Status: Completed
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 280 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 281 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 12 → Sep 25, 2025
9 business days (counted)
Running total: 290 of ? biz days used
103d
▶ Clock Running
Status: On Hold
Sep 25 → Feb 27, 2026
103 business days (counted)
Running total: 393 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 397 of ? biz days used
Created: Jul 29, 2024Completed: Mar 5, 2026
Show SLA Clock Detail (24 periods)
Period
Status
Clock
Biz Days
Running Total
Jul 29 → Jul 29
Created
▶ Running
0
0
Jul 29 → Jul 30
Ready for Scheduling
▶ Running
1
1
Jul 30 → Aug 2
Assigned
▶ Running
3
4
Aug 2 → Aug 30
Scheduled
▶ Running
20
24
Aug 30 → Aug 30
Tech On Site
▶ Running
0
24
Aug 30 → Oct 23
Reschedule
▶ Running
36
60
Oct 23 → Oct 31
Assigned
▶ Running
6
66
Oct 31 → Nov 5
Completed
▶ Running
3
69
Nov 5 → Nov 6
Closed
▶ Running
1
70
Nov 6 → Dec 11
Incomplete
▶ Running
22
92
Dec 11 → Dec 11
Completed
▶ Running
0
92
Dec 11 → Dec 11
Closed
▶ Running
0
92
Dec 11 → Dec 12
WO Correction Needed
▶ Running
1
93
Dec 12 → Dec 12
Closed
▶ Running
0
93
Dec 12 → Jul 9
On Hold
▶ Running
142
235
Jul 9 → Jul 17
Assigned
▶ Running
6
241
Jul 17 → Aug 1
On Hold
▶ Running
11
252
Aug 1 → Sep 5
Assigned
▶ Running
24
276
Sep 5 → Sep 10
Scheduled
▶ Running
3
279
Sep 10 → Sep 11
Completed
▶ Running
1
280
Sep 11 → Sep 12
Scheduled
▶ Running
1
281
Sep 12 → Sep 25
Reschedule
▶ Running
9
290
Sep 25 → Feb 27
On Hold
▶ Running
103
393
Feb 27 → Mar 5
Assigned
▶ Running
4
397
Dispatch0.0d
Holding259.0d (excluded)
Coordinators121.8d
Field Work4.7d
Incomplete22.0d (excluded)
Billing2.4d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
259.0 days
Coordinators
121.8 days
Over SLA
Field Work
4.7 days
Over SLA
Incomplete(excluded from total)
22.0 days
Billing
2.4 days
Created: Jul 29, 2024
Due: Aug 31, 2024
Completed: Mar 5, 2026 (550 days late)
📅
398.0 daysTotal Age
⏱️
143.0d in On HoldLongest Stage
🔄
27 transitionsStatus Changes
⚠️
113.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
(2 reschedules)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Aug 5, 2024
Visit 2Aug 30, 2024
Visit 3Dec 10, 2024
Visit 4Sep 9, 2025
Visit 5Mar 3, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 746 days old
🚨
Primary Delay143.0 days stuck in "On Hold"
⏱️
Total Delay113.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
46.9d / 0.5d SLA
Scheduled
26.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Reschedule
46.4d / 2.0d SLA
Completed
4.7d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Incomplete
22.0d
WO Correction Needed
2.0d
On Hold
259.0d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/27/2026 CRamen LYoder: Pull Clinton MH from JKingery and re-assign to Franco
12/12 BAlexander
Placing on hold for removal process
11/6 BAlexander Placed in Incomplete bc three attempts werent made to locate the bed. found bed in hallway of 102 with a note stating it was "Broken". upon further examination, the foot end hi-lo motor is not operating, the nurse control on head right siderail is not operating and these repairs will need to take place prior to completing the PM
🔧Work Performed
3mar2026 fjackson per Mike Corder the unit is retired in their system and is no longer in use
8/05/24-search for unit-SRoberts
🔍Technician Findings
closing per Daisy Vassallo Cortes
12/10
⚠️Problem Description
Preventive Maintenance August 2024
📄Description
Hillrom ADVANTA P1600 Bed, Electric
Dec 9, 2024 11:23am
@Jim Kingery Unit has been retired, please close work order cc:@Daisy Vassallo Cortes
Timeline
📋
▶
2
Work Order Created Jul 29, 12:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Lindsay Smith
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 30, 8:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ron Nazzaro
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 32m
⏳4.0 business days
📅
▶
2
Dispatch Scheduled Aug 2, 3:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:3d 6h
⏳2.0 business days
⏱️
Labor Added Aug 5, 3:52 PM
Type:Labor
Status:Open
Qty:1
🚨20.0 business days
🔧
▶
2
Status: Tech On Site Aug 30, 5:06 PM
Status: Tech On Site → Status: Reschedule
🔄
Status: Reschedule by Scott Roberts
From:Tech On Site
To:Reschedule
Duration in Previous:4m
⏱️
▶
2
3x Labor Added Aug 30, 5:15 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🚨36.8 business days
👷
▶
2
Technician Assigned Oct 23, 10:30 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:53d 17h
⚠️7.0 business days
✔️
Status: Completed by Jim KingeryOct 31, 4:08 PM
From:Assigned
To:Completed
Duration in Previous:8d 5h
⏳4.0 business days
🏁
Status: Closed by Lawrence YoderNov 5, 11:02 AM
From:Completed
To:Closed
Duration in Previous:4d 19h
⏳2.0 business days
⚠️
Status: Incomplete by Brooke AlexanderNov 6, 1:48 PM
From:Closed
To:Incomplete
Duration in Previous:1d 2h
🚨22.0 business days
⏱️
▶
2
Labor Added Dec 10, 9:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From:Incomplete, Completed
To:Completed, Closed
Duration in Previous:34d 7h, 0m
✏️
Status: WO Correction Needed by Brooke AlexanderDec 11, 10:29 AM
From:Closed
To:WO Correction Needed
Duration in Previous:13h 4m
🏁
Status: Closed by Rhonnie ReevesDec 12, 7:34 AM
From:WO Correction Needed
To:Closed
Duration in Previous:21h 5m
⏸️
Status: On Hold by Brooke AlexanderDec 12, 9:56 AM
From:Closed
To:On Hold
Duration in Previous:2h 21m
🚨143.0 business days
👷
▶
2
Technician Assigned Jul 9, 9:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:On Hold
To:Assigned
Duration in Previous:208d 22h
⚠️7.0 business days
⏸️
Status: On Hold by Rhonnie ReevesJul 17, 10:10 AM
From:Assigned
To:On Hold
Duration in Previous:8d 0h
🚨12.0 business days
👷
▶
2
Technician Assigned Aug 1, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:On Hold
To:Assigned
Duration in Previous:14d 23h
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Sep 4, 10:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jim Kingery
Scheduled For:2025-09-08T16:00:00.000+0000
⏳4.2 business days
✔️
Status: Completed by Lawrence YoderSep 10, 10:19 AM
From:Scheduled
To:Completed
Duration in Previous:5d 12h
📅
▶
2
Dispatch Scheduled Sep 10, 9:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From:Completed
To:Scheduled
Duration in Previous:11h 29m
⏱️
Labor Added Sep 11, 9:30 PM
Type:Labor
Status:Open
Qty:0.5
🔄
Status: Reschedule by Lawrence YoderSep 12, 11:18 AM
From:Scheduled
To:Reschedule
Duration in Previous:1d 13h
🚨10.0 business days
⏸️
Status: On Hold by Rhonnie ReevesSep 25, 8:53 AM
From:Reschedule
To:On Hold
Duration in Previous:12d 21h
🚨104.0 business days
👷
▶
2
Technician Assigned Feb 27, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:On Hold
To:Assigned
Duration in Previous:155d 5h
⚠️5.0 business days
⏱️
▶
3
Labor Added Mar 5, 1:08 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Robert Jackson
From:Assigned
To:Completed
Duration in Previous:5d 23h
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:1m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawMar 8, 11:28 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 9h
📨
Status: Invoice Pending by Hannah ShawMar 9, 2:28 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3h 0m
💰
▶
2
Status: Invoiced Mar 9, 2:36 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255923
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 20.6 business days (threshold: 2.0 business days)
Exceeded by 18.6 business days
Reschedule
Duration: 36.4 business days (threshold: 2.0 business days)
Exceeded by 34.4 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Completed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Assigned
Duration: 24.3 business days (threshold: 4.0 business hours)
Exceeded by 23.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)