Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01188245 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Aug 6, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 504 biz days
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 13, 2024
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 15, 2024
2 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 15 → Aug 15, 2024
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 15 → Aug 15, 2024
0 business days (counted)
Running total: 7 of ? biz days used
497d
▶ Clock Running
Status: Ready for Scheduling
Aug 15 → Aug 14, 2026
497 business days (counted)
Running total: 504 of ? biz days used
Created: Aug 6, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Scheduled ▶ Running 0 0
Aug 6 → Aug 13 Ready for Scheduling ▶ Running 5 5
Aug 13 → Aug 15 Scheduled ▶ Running 2 7
Aug 15 → Aug 15 Ready for Scheduling ▶ Running 0 7
Aug 15 → Aug 15 Scheduled ▶ Running 0 7
Aug 15 → Aug 14 Ready for Scheduling ▶ Running 497 504
Coordinators 8.3d
⚠ Overdue
Coordinators
8.3 days
Over SLA
Created: Aug 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
504.9 days Total Age
⏱️
5.9d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready for Scheduling • 738 days old
🚨
Primary Delay 5.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.9d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/5/2024 1421 shifts from Jennifer; 8/8/2024 1649 Jennifer validate SB for 0800-1600; 8/15/2024 0841 SB unavail; 1254 LM w/Jennifer re NAR; 1308 Jennifer ack msg

Timeline

📋
▶
3 Work Order Created Aug 6, 1:08 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Aug 13, 4:56 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 3h
⏳ 2.9 business days
📅
▶
2 Status: Ready for Scheduling Aug 15, 12:55 PM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: CSOL Admin
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 15, 1:44 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 48m

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 18, 9:00 AM
Created
Aug 6, 1:08 PM
Invoice #
N/A

Details