Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01188250 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Aug 6, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 504 biz days
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 13, 2024
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 13 → Aug 14, 2024
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 14, 2024
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 14, 2024
0 business days (counted)
Running total: 6 of ? biz days used
498d
▶ Clock Running
Status: Ready for Scheduling
Aug 14 → Aug 14, 2026
498 business days (counted)
Running total: 504 of ? biz days used
Created: Aug 6, 2024 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Scheduled ▶ Running 0 0
Aug 6 → Aug 13 Ready for Scheduling ▶ Running 5 5
Aug 13 → Aug 14 Scheduled ▶ Running 1 6
Aug 14 → Aug 14 Ready for Scheduling ▶ Running 0 6
Aug 14 → Aug 14 Scheduled ▶ Running 0 6
Aug 14 → Aug 14 Ready for Scheduling ▶ Running 498 504
Coordinators 7.2d
⚠ Overdue
Coordinators
7.2 days
Over SLA
Created: Aug 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
504.8 days Total Age
⏱️
5.8d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 738 days old
🚨
Primary Delay 5.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.8d / 1.0d SLA
Scheduled
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/5/2024 1421 shifts from Jennifer; 8/6/2024 LM w/JF; 1335 JF avail; 8/14/2024 1720 JF says unavail; LM w/Jennifer - no backfill; 8/15/2024 1445 Jennifer ack msg

Timeline

📋
▶
2 Work Order Created Aug 6, 1:13 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Aug 13, 4:56 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Janice Flores
⏳ 1.9 business days
📅
▶
3 Status: Ready for Scheduling Aug 14, 7:03 PM
Status: Ready for Scheduling → Technician Assigned → Status: Ready for Scheduling
👷
Technician Assigned by Caitlin Mcgee
Technician: CSOL Admin
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 25, 12:00 PM
Created
Aug 6, 1:13 PM
Invoice #
N/A

Details