Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01188315 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Aug 6, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 504 biz days
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 8, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 8 → Aug 8, 2024
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 27, 2024
13 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 17, 2024
14 business days (counted)
Running total: 29 of ? biz days used
475d
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Aug 14, 2026
475 business days (counted)
Running total: 504 of ? biz days used
Created: Aug 6, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Scheduled ▶ Running 0 0
Aug 6 → Aug 8 Ready for Scheduling ▶ Running 2 2
Aug 8 → Aug 8 Scheduled ▶ Running 0 2
Aug 8 → Aug 27 Ready for Scheduling ▶ Running 13 15
Aug 27 → Sep 17 Scheduled ▶ Running 14 29
Sep 17 → Aug 14 Ready for Scheduling ▶ Running 475 504
Coordinators 30.0d
⚠ Overdue
Coordinators
30.0 days
Over SLA
Created: Aug 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
504.6 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 737 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
15.0d / 1.0d SLA
Scheduled
15.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/6/2024 1441 new request for 1100-1900; 1451 CM LM w/MJ; 1424 MJ decline

Timeline

📋
▶
2 Work Order Created Aug 6, 2:51 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Aug 8, 5:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-09-16T16:00:00.000+0000
🚨 12.8 business days
👷
▶
2 Technician Assigned Aug 26, 8:41 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 2h
🚨 15.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Sep 17, 2:11 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 21d 17h

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready for Scheduling
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 16, 12:00 PM
Created
Aug 6, 2:51 PM
Invoice #
N/A

Details