Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01188319 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Aug 6, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 504 biz days
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 8, 2024
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 8 → Aug 8, 2024
0 business days (counted)
Running total: 2 of ? biz days used
502d
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 14, 2026
502 business days (counted)
Running total: 504 of ? biz days used
Created: Aug 6, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Scheduled ▶ Running 0 0
Aug 6 → Aug 8 Ready for Scheduling ▶ Running 2 2
Aug 8 → Aug 8 Scheduled ▶ Running 0 2
Aug 8 → Aug 14 Ready for Scheduling ▶ Running 502 504
Coordinators 2.6d
⚠ Overdue
Coordinators
2.6 days
Over SLA
Created: Aug 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
504.6 days Total Age
⏱️
2.6d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 737 days old
🚨
Primary Delay 2.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/6/2024 shifts from Jennifer via call

Timeline

📋
▶
2 Work Order Created Aug 6, 2:57 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Aug 8, 7:54 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 4h, 0m

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 30, 9:00 AM
Created
Aug 6, 2:57 PM
Invoice #
N/A

Details