Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01188347 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Aug 6, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 504 biz days
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
504d
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 14, 2026
504 business days (counted)
Running total: 504 of ? biz days used
Created: Aug 6, 2024 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Scheduled ▶ Running 0 0
Aug 6 → Aug 14 Ready for Scheduling ▶ Running 504 504
⚠ Overdue
Created: Aug 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
504.6 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 737 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/6/2024 shifts from Jennifer via call

Timeline

📋
▶
2 Work Order Created Aug 6, 3:20 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 14, 9:00 AM
Created
Aug 6, 3:20 PM
Invoice #
N/A

Details