Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01191279 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 HRL Laboratories LLC — 3011 Malibu Canyon Rd, Malibu CA, 90265

Aug 14, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 498 biz days
▶ Clock Running
Status: Created
Aug 14 → Aug 14, 2024
0 business days (counted)
Running total: 0 of ? biz days used
498d
▶ Clock Running
Status: Assigned
Aug 14 → Aug 14, 2026
498 business days (counted)
Running total: 498 of ? biz days used
Created: Aug 14, 2024 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 14 → Aug 14 Created ▶ Running 0 0
Aug 14 → Aug 14 Assigned ▶ Running 498 498
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Aug 14, 2024 Due: Sep 14, 2024 (699 days overdue)
📅
499.0 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 730 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 13.08.2024 12:28:35 JUFOSTER Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs.
📄 Description
MOBILE 74FS KF40, IDP-7, FULL RANGE 110V
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
Work Order Created Aug 14, 10:07 AM
Work Order: WO-01191279
Type: Repair/PM
Priority: PSM
👷
2 Technician Assigned Aug 14, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5m
🚨 35.0 business days
👷
Technician Assigned by Kim Pearson Oct 2, 10:57 AM
Technician: Shawn Kelley

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Aug 14, 10:07 AM
Invoice #
N/A

Details