Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01192403 ↗ ServiceMax

Eyecheq • Depot • P4

📍 Eyecheq — 3250 NE 1st Ave, 305, Miami FL, 33137

Aug 20, 2024 → Present

⛔ Blocked
P4
SLA Clock
4 business days from creation · Target: Aug 26, 2024
⚠ 490 biz days overdue
Active: 494 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Aug 20 → Aug 20, 2024
0 business days (counted)
Running total: 0 of 4 biz days used
327d
▶ Clock Running
Status: Assigned
Aug 20 → Dec 15, 2025
327 business days (counted)
Running total: 327 of 4 biz days used
▶ Clock Running
Status: On Hold
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 327 of 4 biz days used
167d
▶ Clock Running
Status: Reschedule
Dec 15 → Aug 14, 2026
167 business days (counted)
Running total: 494 of 4 biz days used
Created: Aug 20, 2024 Today
Business Days Used 494 / 4
0 4d budget +490d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 20 → Aug 20 Created ▶ Running 0 0 / 4
Aug 20 → Dec 15 Assigned ▶ Running 327 327 / 4
Dec 15 → Dec 15 On Hold ▶ Running 0 327 / 4
Dec 15 → Aug 14 Reschedule ▶ Running 167 494 / 4
Dispatch 0.0d
Coordinators 328.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
328.0 days
Over SLA
Created: Aug 20, 2024 Due: Aug 26, 2024 (718 days overdue)
📅
495.0 days Total Age
⏱️
328.0d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
327.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Reschedule • 724 days old
🚨
Primary Delay 328.0 days stuck in "Assigned"
⏱️
Total Delay 327.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
328.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Serial Numbers installed • DRSPlus • Remedio AR • 24V Power Supply: TH24S600ZYPLI22440027 • 5V Power Supply: • CyberPower M550L Medical UPS Systems: PP9N2000487 • Peplink BR1 Mini: 1932-7FFD-205A • ATT SIM Card • Verizon SIM Card • Linak Linear Actuators (LA-345A00+0L60014Z): • String Potentiometer (LX-PA-30-S4N-INN) 53120500
⚠️ Problem Description
Build work orders for Production kiosks No CF/Site Survey - training in Wilmington with Eyecheq 8.19.24

Timeline

📋
▶
3 Work Order Created Aug 20, 9:13 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kirsten Walls
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Kirsten Walls
Technician: Brendan Chaney
🚨 328.0 business days
⏸️
Status: On Hold by Fabiola Moreno Dec 15, 5:00 PM
From: Assigned, On Hold
To: On Hold, Reschedule
Duration in Previous: 482d 8h, 0m

Bottlenecks

Assigned
Duration: 328.0 business days (threshold: 4.0 business hours)
Exceeded by 327.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Reschedule
Priority
P4
Type
Depot
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Aug 20, 9:13 AM
Invoice #
N/A

Details