Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01194579 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Hudson Valley — 1980 Crompond Road, Cortland NY, 10567

Aug 28, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of August 2024 · Target: Aug 30, 2024
⚠ 486 biz days overdue
Active: 487 biz days
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2024
0 business days (counted)
Running total: 0 of ? biz days used
327d
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Dec 24, 2025
327 business days (counted)
Running total: 327 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 327 of ? biz days used
160d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Aug 14, 2026
160 business days (counted)
Running total: 487 of ? biz days used
Created: Aug 29, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0
Aug 29 → Aug 29 Scheduled ▶ Running 0 0
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0
Aug 29 → Aug 29 Scheduled ▶ Running 0 0
Aug 29 → Dec 24 Ready for Scheduling ▶ Running 327 327
Dec 24 → Dec 24 Scheduled ▶ Running 0 327
Dec 24 → Aug 14 Ready for Scheduling ▶ Running 160 487
Coordinators 328.5d
⚠ Overdue
Coordinators
328.5 days
Over SLA
Created: Aug 29, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
488.0 days Total Age
⏱️
328.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
327.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 715 days old
🚨
Primary Delay 328.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 327.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
328.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/24/2024 1617 chg for MJ; 2012 ack msg; LM w/MJ; 8/29/2024 1350 MJ wants to stay in city; 1426 LM w/Kelley; 1532 Kelley offered Montefiore Mt Vernon; LM w/MJ; MJ take other assign

Timeline

📋
▶
3 Work Order Created Aug 28, 8:14 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-09-11T13:00:00.000+0000
🚨 328.5 business days
👷
▶
2 Technician Assigned Dec 24, 9:49 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 482d 14h
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 24, 1:43 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3h 53m

Bottlenecks

Ready for Scheduling
Duration: 328.0 business days (threshold: 1.0 business days)
Exceeded by 327.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Sep 11, 9:00 AM
Created
Aug 28, 8:14 PM
Invoice #
N/A

Details