Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01195922 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Vanderbilt University Childrens Hospital — 1211 22nd Ave. S., Nashville TN, 37212

Sep 5, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
⚠ 466 biz days overdue
Active: 483 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 5, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 6, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 6 → Oct 8, 2024
22 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2024
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2024
0 business days (counted)
Running total: 23 of ? biz days used
460d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Aug 14, 2026
460 business days (counted)
Running total: 483 of ? biz days used
Created: Sep 5, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 5 Scheduled ▶ Running 0 0
Sep 5 → Sep 6 Ready for Scheduling ▶ Running 1 1
Sep 6 → Oct 8 Scheduled ▶ Running 22 23
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 23
Oct 8 → Oct 8 Scheduled ▶ Running 0 23
Oct 8 → Aug 14 Ready for Scheduling ▶ Running 460 483
Dispatch 0.0d
Coordinators 25.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
25.1 days
Over SLA
Created: Sep 5, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
484.0 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 708 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
23.1d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/5/24 1050 LM w/NN; 1213 NN avail; 1816 LM w/Valerie re cnfm; 9/6/2024 0909 Valerie cnfm; 1038 ack cnfm; LM w/NN; 1059 NN ack cnfm; 10/8/2024 1339 NN unavail, backfill needed; 1414 LM w/Valerie re NAR; 1432 Valerie ack msg

Timeline

📋
▶
3 Work Order Created Sep 5, 10:54 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 6, 11:02 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
🚨 23.0 business days
👷
▶
2 Technician Assigned Oct 8, 1:40 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 32d 2h, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 8, 2:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 29m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 21, 2:00 PM
Created
Sep 5, 10:54 AM
Invoice #
N/A

Details