Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01196661 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Riverview Medical Center — 1 Riverview Plz, Red Bank NJ, 07701

Sep 9, 2024 → Mar 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (200 biz days early)
Active: 374 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
176d
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → May 23, 2025
176 business days (counted)
Running total: 176 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 177 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
193d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Mar 9, 2026
193 business days (counted)
Running total: 370 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 15, 2026
4 business days (counted)
Running total: 374 of ? biz days used
Created: Sep 9, 2024 Completed: Mar 15, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → May 23 Ready for Scheduling ▶ Running 176 176
May 23 → May 23 Ready for Release ⏸ Paused 0
May 23 → May 27 Ready for Scheduling ▶ Running 1 177
May 27 → May 27 Ready for Release ⏸ Paused 0
May 27 → Mar 9 Ready for Scheduling ▶ Running 193 370
Mar 9 → Mar 15 Scheduled ▶ Running 4 374
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 377.0d
Field Work 10.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
377.0 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 9, 2024 Due: Dec 31, 2026 Completed: Mar 27, 2026 (279 days early)
📅
385.0 days Total Age
⏱️
193.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
384.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 704 days old
🚨
Primary Delay 193.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 384.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
372.0d / 1.0d SLA
Ready for Release
0.0d
Scheduled
5.0d / 2.0d SLA
Completed
10.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 RArnold - Dispatching to Fady per his request

03/04/2026 RArnold -Emailed Ed again for update

02/26/2026 RArnold - Called (908) 433-9040 for Ed. Left a message. Sending email


01/22/2026 RArnold - Called (908) 433-9040 for Ed. He has not located the device yet. He asked that I reach out agian next week. Offered ANR but he does not want to sign yet.


01/14/2026 RArnold - Emailed Ed for update on locating device. Offered ANR

12/08/2025 MHamersley - called 908-433-9040, call went to Ed's VM/LM; sent f/u email: edward.kaminski@hmhn.org


11/06/2025 RArnold -emailed customer for update on locating last device.

10/13/2025 RArnold -emailed customer for update on locating last device.

09/30/2025 RArnold -emailed customer for update on locating last device.

08/29/2025 RArnold - Called (908) 433-9040 for Ed. He needs to know when the FSE will be onsite so he can comminucate with RT. I spoke to Shady and he will call Ed. 


07/17/2025 RArnold - Called (908) 433-9040 for Ed. Left a Message. Sending Email. SN#100017258

07/03/2025 RArnold - Sent email requesting update.

06/26/2025 RArnold - Called 908-433-9040 for Ed. He is busy. He asked that I call him back. Also sending email. 


06/12/2025 MHamersley - called 908-433-9040, call went to Ed's VM/LM, sent email: edward.kaminski@hmhn.org


06/06/2025 RArnold - Called (732) 962-7121 for Marco Magallanes. Left message. Sending email. 

marco.magallanes@hmhn.org

05/23/2025 JRojas called 732-319-5336 but call was forwarded to VM. Unable to leave a message because mailbox was full

05/22/2025 JRojas called 732-319-5336 and someone picked up, then the call disconnected. Sent an email to Allan

09/09/2024 RArnold - Follow up for the last device on this case. OLD WO-01194884


Previous notes-

08/30/2024 RArnold - Follow up for Shady for next week.


Previous notes-

08/26/2024 RArnold - Shady spoke with Allan. Dispatching to him for 08/30


08/22/2024 RArnold - Called 732-319-5336 for Allan. Left a message. 


08/20/2024 RArnold - Called 17327412700 asked for RT dept. No answer. Left a message. Sending email to have Shady begin after he finishes Bayshore. 


08/20/2024 RArnold - Called 732-319-5336 for Allan Aquino, RT director. Left a message. 

allan.aquino@hmhn.org


04/26/2024 RArnold - Ed confirmed devices. 

WO-01130829

WO-01132381

WO-01131998

WO-01132958


04/26/2024 RArnold - Called (908) 433-9040 for Ed. Left a message. Sending email. 


04/09/2024 JRojas called (908) 433-9040 and left a VM for 11 units at Riverview and 21 at Bayshore. 

03/22/2024 RArnold - Called (908) 433-9040 for Ed. I wanted to make sure he received the email for FCO69 and confirm all info is still correct. Left a message. Sending email. 


02/16/2024 RArnold - Called (908) 433-9040 to speak to Ed and inform him of FCO69. Left a message. sending email. 

Ed Kaminski

9084339040

edward.kaminski@hmhn.org

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Sep 9, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Rebecca Arnold
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 177.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 256d 4h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
2.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 13m
🚨 193.9 business days
📅
3 Dispatch Scheduled Mar 9, 12:02 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 285d 19h
⚠️ 5.0 business days
⏱️
2 4x Labor Added Mar 15, 5:01 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 6d 4h
🚨 10.0 business days
🏁
Status: Closed by Fady Messak Mar 29, 1:33 PM
From: Completed
To: Closed
Duration in Previous: 13d 20h
4.0 business days
⏱️
Labor Added Apr 2, 11:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 2, 11:43 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Ready for Scheduling
Duration: 177.0 business days (threshold: 1.0 business days)
Exceeded by 176.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 193.4 business days (threshold: 1.0 business days)
Exceeded by 192.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 13, 8:00 AM
Created
Sep 9, 11:07 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03144956 Labor Open 0.5 $95.00 Mar 15, 5:01 PM
WL-03144957 Labor Open 1 $155.00 Mar 15, 5:01 PM
WL-03144958 Expenses Open 1 $0.00 Mar 15, 5:01 PM
WL-03144959 Travel Open 68 $0.00 Mar 15, 5:01 PM
WL-03170408 Labor Open 0.016666666666667 $38.00 Apr 2, 11:31 AM

Details