Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01196719 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Sep 9, 2024 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
⚠ 466 biz days overdue
Active: 481 biz days
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2024
0 business days (counted)
Running total: 0 of ? biz days used
102d
▶ Clock Running
Status: Assigned
Sep 9 → Feb 7, 2025
102 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 7 → Feb 7, 2025
0 business days (counted)
Running total: 102 of ? biz days used
90d
▶ Clock Running
Status: Incomplete
Feb 7 → Jun 17, 2025
90 business days (counted)
Running total: 192 of ? biz days used
289d
▶ Clock Running
Status: Reschedule
Jun 17 → Aug 14, 2026
289 business days (counted)
Running total: 481 of ? biz days used
Created: Sep 9, 2024 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0
Sep 9 → Feb 7 Assigned ▶ Running 102 102
Feb 7 → Feb 7 Tech Off Site ▶ Running 0 102
Feb 7 → Jun 17 Incomplete ▶ Running 90 192
Jun 17 → Aug 14 Reschedule ▶ Running 289 481
Dispatch 0.0d
Coordinators 103.0d
Field Work 0.3d
Incomplete 90.9d (excluded)
⚠ Overdue
Dispatch
0.0 days
Coordinators
103.0 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
90.9 days
Created: Sep 9, 2024 Due: Sep 30, 2024 (683 days overdue)
📅
482.0 days Total Age
⏱️
102.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
102.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Oct 9, 2024
Visit 2 Oct 31, 2024
Visit 3 Dec 30, 2024
Visit 4 Feb 6, 2025
Visit 5 Mar 26, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Reschedule • 704 days old
🚨
Primary Delay 102.8 days stuck in "Assigned"
⏱️
Total Delay 102.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
102.8d / 0.5d SLA
Tech Off Site
0.3d / 2.0d SLA
Incomplete
90.9d

💬 Activities, Notes & Communications

🔧 Work Performed
CNL - 10/8/24 CNL - 10/31/24 CNL - 12/30/24 CNL - 2/6/25 CNL - 3/26/25
⚠️ Problem Description
September 2024 PM
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Sep 9, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Scott Berry
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 9, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ron Nazzaro
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 29m
🚨 23.0 business days
⏱️
Labor Added Oct 9, 6:26 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 15.7 business days
⏱️
Labor Added Oct 31, 6:06 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 38.7 business days
⏱️
Labor Added Dec 30, 5:11 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 26.9 business days
⏱️
3x Labor Added Feb 6, 8:12 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 1.1666666666667, 38
🚗
Status: Tech Off Site by Torre Gifford Feb 7, 9:39 AM
From: Assigned
To: Tech Off Site
Duration in Previous: 150d 21h
⚠️
Status: Incomplete by Torre Gifford Feb 7, 11:53 AM
From: Tech Off Site
To: Incomplete
Duration in Previous: 2h 14m
🚨 33.0 business days
⏱️
▶
2 Labor Added Mar 26, 7:49 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 38
🚨 58.5 business days
🔄
Status: Reschedule by Rhonnie Reeves Jun 17, 11:43 AM
From: Incomplete
To: Reschedule
Duration in Previous: 129d 22h

Bottlenecks

Assigned
Duration: 102.8 business days (threshold: 4.0 business hours)
Exceeded by 102.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Reschedule
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Sep 9, 11:52 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-02516796 Labor Open 0.75 $0.00 Oct 9, 6:26 PM
WL-02546411 Labor Open 0.75 $0.00 Oct 31, 6:06 PM
WL-02614467 Labor Open 0.75 $0.00 Dec 30, 5:11 PM
WL-02665199 Labor Open 0.66666666666667 $0.00 Feb 6, 8:12 PM
WL-02665200 Labor Open 1.1666666666667 $0.00 Feb 6, 8:12 PM
WL-02665201 Travel Open 38 $0.00 Feb 6, 8:12 PM
WL-02731701 Labor Open 0.58333333333333 $0.00 Mar 26, 7:49 PM
WL-02731711 Labor Open 1.5 $0.00 Mar 26, 7:51 PM
WL-02731712 Travel Open 38 $0.00 Mar 26, 7:51 PM

Details