Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01198499 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Nemours Childrens Hospital — 13535 Nemours Parkway, Orlando FL, 32827

Sep 10, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
⚠ 466 biz days overdue
Active: 479 biz days
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Oct 2, 2024
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 8, 2024
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 10, 2024
2 business days (counted)
Running total: 21 of ? biz days used
458d
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Aug 14, 2026
458 business days (counted)
Running total: 479 of ? biz days used
Created: Sep 11, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 11 Scheduled ▶ Running 0 0
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 0
Sep 11 → Oct 2 Scheduled ▶ Running 15 15
Oct 2 → Oct 8 Ready for Scheduling ▶ Running 4 19
Oct 8 → Oct 10 Scheduled ▶ Running 2 21
Oct 10 → Aug 14 Ready for Scheduling ▶ Running 458 479
Coordinators 24.0d
⚠ Overdue
Coordinators
24.0 days
Over SLA
Created: Sep 11, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
480.0 days Total Age
⏱️
16.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
18.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 702 days old
🚨
Primary Delay 16.0 days stuck in "Scheduled"
⏱️
Total Delay 18.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.8d / 1.0d SLA
Scheduled
18.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/2024 2032 CM ack msg; LM w/CC, JBu, EG; 9/11/24 0930 EG avail - LM w/Marcie re cnfm; 0957 Chelsea Swegles cnfm; ack cnfm, LM w/EG; 1012 EG ack cnfm; 10/2/2024 1151 see email for chgs (same date/time); 1317 ack msg; LM w/EG; 10/3/24 1108 EG declines; LM w/Marcie; 1223 Marcie req. backfill; 1422 LM w/CC; 2114 CC decline; 10/4/2024 1221 LM w/Marcie re NAR

Timeline

📋
▶
2 Work Order Created Sep 10, 8:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 11, 10:19 AM
Technician Assigned → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13h 42m
👷
Technician Assigned by Wayne Rush
Technician: a0hVU000000DpntYAC, Emily Goodlett
🚨 16.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 2, 1:17 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 21d 2h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 8, 6:25 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 5h
⏳ 2.7 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 10, 1:13 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1d 18h

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Oct 29, 3:00 PM
Created
Sep 10, 8:36 PM
Invoice #
N/A

Details