Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01200967 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Hospital Springfield — 1235 E Cherokee, Springfield MO, 65804

Sep 18, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of September 2024 · Target: Sep 30, 2024
⚠ 513 biz days overdue
Active: 521 biz days
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 18, 2024
0 business days (counted)
Running total: 0 of ? biz days used
521d
▶ Clock Running
Status: Ready for Scheduling
Sep 18 → Oct 22, 2026
521 business days (counted)
Running total: 521 of ? biz days used
Created: Sep 18, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 18 Scheduled ▶ Running 0 0
Sep 18 → Oct 22 Ready for Scheduling ▶ Running 521 521
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Sep 18, 2024 Due: Dec 31, 2024 (660 days overdue)
📅
521.7 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 763 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18/2024 1443 CM ack msg; LM w/CC, BB; 9/20/2024 1258 CM LM w/Melissa re NAR

Timeline

📋
▶
2 Work Order Created Sep 18, 2:44 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m, 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Nov 12, 8:00 AM
Created
Sep 18, 2:44 PM
Invoice #
N/A

Details