Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01201883 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Harmony EMS Inc — 102 Mennonite Ln, HARMONY PA, 16037

Sep 23, 2024 → Apr 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (29 biz days early)
Active: 224 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Apr 17, 2026)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2024
0 business days (counted)
Running total: 0 of ? biz days used
167d
▶ Clock Running
Status: Ready for Scheduling
Sep 23 → May 27, 2025
167 business days (counted)
Running total: 167 of ? biz days used
⏸118d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 14, 2025
118 business days (not counted)
37d
▶ Clock Running
Status: On Hold
Nov 14 → Jan 12, 2026
37 business days (counted)
Running total: 204 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → Mar 20, 2026
47 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 17, 2026
20 business days (counted)
Running total: 224 of ? biz days used
Created: Sep 23, 2024 Completed: Apr 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → May 27 Ready for Scheduling ▶ Running 167 167
May 27 → Nov 14 Ready for Release ⏸ Paused 118 —
Nov 14 → Jan 12 On Hold ▶ Running 37 204
Jan 12 → Mar 20 Ready for Release ⏸ Paused 47 —
Mar 20 → Apr 17 Scheduled ▶ Running 20 224
Dispatch 0.0d
Holding 203.9d (excluded)
Coordinators 187.3d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
203.9 days
Coordinators
187.3 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Sep 23, 2024 Due: May 30, 2026 Completed: Apr 17, 2026 (43 days early)
📅
388.8 days Total Age
⏱️
167.6d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
187.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 690 days old
🚨
Primary Delay 167.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
167.6d / 1.0d SLA
Ready for Release
165.9d
On Hold
38.0d
Scheduled
19.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 DMalloy - Email recieved from the customer confirmaing the devices. And she advised that the device with serial number 615561 was missing from the list. Looped in FOM Fady to have this one added to the work order. Dispatched to FSE Fanfan to be onsite on Thursday 4/16/2026.  

lynnrene70@yahoo.com


03/20/2026 DMalloy - Follow Up email sent to customer to confirm the devices at htis location and proposed a date for FSE Fanfan Siku to be on site.  

lynnrene70@yahoo.com


Tempus Pro

615690

615581

615583


Tempus LS Man Defibrillator

7022.000677

7022.000676

7022.000775

7022.000675



Working with Carlos/Fady on new PWO

09/22/2025 DMalloy - Emailed customer the list of devices due for the yearly PM in the months of Dec/Jan. Asking for the devices to be confirmed and proposed dates for FSE Fanfan to be onsite.  

🔧 Work Performed
PM on 8 devices
🔍 Technician Findings
N/A
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Sep 23, 3:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Mandy Newman
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 168.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 246d 0h
🚨 119.0 business days
⏸️
Status: On Hold by Mandy Newman Nov 14, 11:06 AM
From: Ready for Release
To: On Hold
Duration in Previous: 170d 19h
🚨 38.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 12, 3:09 PM
From: On Hold
To: Ready for Release
Duration in Previous: 59d 4h
🚨 48.0 business days
📅
▶
3 Dispatch Scheduled Mar 20, 4:02 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Fanfan Siku
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 23h
🚨 20.0 business days
⏱️
▶
3 5x Labor Added Apr 16, 9:56 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 27d 5h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.2 business days
⏱️
Labor Added Apr 22, 9:40 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 22, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Ready for Scheduling
Duration: 167.6 business days (threshold: 1.0 business days)
Exceeded by 166.6 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Apr 16, 8:00 AM
Created
Sep 23, 3:25 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03189767 Labor Open 1 $175.00 Apr 16, 9:56 PM
WL-03189768 Labor Open 8 $840.00 Apr 16, 9:56 PM
WL-03189769 Labor Open 1 $175.00 Apr 16, 9:56 PM
WL-03189770 Travel Open 30 $0.00 Apr 16, 9:56 PM
WL-03189771 Travel Open 30 $0.00 Apr 16, 9:56 PM
WL-03195622 Labor Open 0.016666666666667 $304.00 Apr 22, 9:40 AM

Details