Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810
Sep 24, 2024 → Apr 10, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 24 → May 23 | Created | ▶ Running | 165 | 165 |
| May 23 → Mar 9 | Ready for Release | ⏸ Paused | 194 | — |
| Mar 9 → Apr 12 | Scheduled | ▶ Running | 24 | 189 |
03/02/2026 YEspino Called 629-234-1747 to speak to Mikiel to verify the devices in question. Just rang a couple times and the drop was dropped
02/18/2026 YEspino Called 629-234-1747 to speak to Mikiel Lewis to verify the devices in question. Was left on hold till the call was dropped.
02/18/2026 YEspino Called 629-215-7180 to speak to Katherine Mccoy to verify the devices in question. Not a good contact this number is for Philips oral healthcare.
02/18/2026 YEspino Called 727-544-1441 to speak to Ginger to verify the devices in question. Was able to speak to Ginger and she advised that we have the wrong location. This location is bay area heart in st.petersburg,FL. Need to find a better contact.
01/26/2026 YEspino Called 727-544-1441 to speak to Ginger @ Ext 107 to verify the devices in question. The site is currently closed so i left a message.
01/06/2026 YEspino Called 727-544-1441 to speak to Ginger Szymanski @ Ext 107 to verify the vents in question. Was unable to speak to anybody so i left a message.
03/09/2026 RArnold - Dispatching to Fady per his request
01/06/2026 YEspino Called 860-972-2557 to speak to Rafael to verify the Vents in question. Was unable to speak to him so i left a message.
01/06/2026 MHamersley - sent f/u email: rafael.ramirez@hhchealth.org , these devices need to be located by site
12/03/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM; sent f/u email: rafael.ramirez@hhchealth.org
10/13/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM inquiring location status of 2 devices; FSE working w/ POC
09/18/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM;
08/25/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM; sent f/u email: rafael.ramirez@hhchealth.org
07/25/2025 MHamersley - called 860-972-2557, call went to Rafael's VM/LM, sent email: rafael.ramirez@hhchealth.org
SN: 100259403 & 100288023
06/19/2025 MHamersley - per planner: local FSE, Sebastian Soto, is in contact with Rafael on getting devices pulled for completion
02/10/2025 MHamersley - remaining devices to be located within network per Shelby FSE, Sebastian Soto, in contact with Rafael on getting devices pulled for completion
01/08/2025 MHamersley - Per Planner local FSE works with POC Rafael to schedule
11/11/2024 MHamersley - per Shelby FSE local FSE Sebastian Soto in contact with Rafael on getting devices pulled for completion
09/24/2024 EMartin created for remaining devices to be located within network per Shelby FSE local FSE Sebastian Soto in contact with Rafael on getting devices pulled for completion
09/04/2024 EMartin sent email to Rafael advising FSE will be onsite week of 09/16/24 for other devices as well will get as many of these devices while onsite that week as well
08/28/2024 MHamersley - Per Planner local FSE works with POC Rafael to schedule
08/13/2024 Rbailey - Per Planner local FSE works with POC Rafael to schedule
08/07/2024 Rarnold - Shelby will schedule the remaining devices when she has an FSE available
07/01/2024 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01174232)
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03182967 | Labor | Open | 0.5 | $190.00 | Apr 12, 7:17 AM |
| WL-03182968 | Labor | Open | 0.5 | $310.00 | Apr 12, 7:17 AM |
| WL-03182969 | Labor | Open | 3 | $0.00 | Apr 12, 7:17 AM |
| WL-03182970 | Expenses | Open | 1 | $0.00 | Apr 12, 7:17 AM |
| WL-03182971 | Travel | Open | 82 | $0.00 | Apr 12, 7:17 AM |
| WL-03185725 | Labor | Open | 0.016666666666667 | $76.00 | Apr 14, 4:21 PM |