Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01204382 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Poudre Valley Hospital — 1024 Leamy Ave, Fort Collins CO, 80524

Oct 1, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of October 2024 · Target: Oct 31, 2024
⚠ 444 biz days overdue
Active: 465 biz days
▶ Clock Running
Status: Created
Oct 1 → Oct 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Nov 4, 2024
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 5, 2024
1 business day (counted)
Running total: 24 of ? biz days used
441d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Aug 14, 2026
441 business days (counted)
Running total: 465 of ? biz days used
Created: Oct 1, 2024 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 1 → Oct 1 Created ▶ Running 0 0
Oct 1 → Oct 1 Scheduled ▶ Running 0 0
Oct 1 → Nov 4 Ready for Scheduling ▶ Running 23 23
Nov 4 → Nov 5 Scheduled ▶ Running 1 24
Nov 5 → Aug 14 Ready for Scheduling ▶ Running 441 465
Dispatch 0.0d
Coordinators 24.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
24.9 days
Over SLA
Created: Oct 1, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
465.8 days Total Age
⏱️
23.8d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
22.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 681 days old
🚨
Primary Delay 23.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Ready for Scheduling
23.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/1/2024 1345 CM ack msg; -LM w/Hillary re compliance; LM w/RA,BB,DC,LH,MJ,SR,ES; 10/3/2024 1902 LM w/Hillary re NAR

Timeline

📋
▶
3 Work Order Created Oct 1, 1:46 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 24.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 5:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2024-12-02T13:00:00.000+0000, 2024-12-03T13:00:00.000+0000
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 5, 12:00 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 18h 20m

Bottlenecks

Ready for Scheduling
Duration: 23.8 business days (threshold: 1.0 business days)
Exceeded by 22.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 3, 8:00 AM
Created
Oct 1, 1:46 PM
Invoice #
N/A

Details