Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01205942 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 HonorHealth John C. Lincoln Medical Center — 250 E Dunlap Ave, Phoenix AZ, 85020

Oct 2, 2024 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 172 biz days
Paused: 191 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
117d
▶ Clock Running
Status: Created
Oct 2 → Mar 26, 2025
117 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Entered
Mar 26 → Mar 26, 2025
0 business days (counted)
Running total: 117 of ? biz days used
42d
▶ Clock Running
Status: Ready for Scheduling
Mar 26 → May 23, 2025
42 business days (counted)
Running total: 159 of ? biz days used
⏸191d
⏸ Clock Paused
Status: Ready for Release
May 23 → Mar 4, 2026
191 business days (not counted)
▶ Clock Running
Status: On Hold
Mar 4 → Mar 20, 2026
12 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 172 of ? biz days used
Created: Oct 2, 2024 Completed: Mar 23, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Mar 26 Created ▶ Running 117 117
Mar 26 → Mar 26 Scheduled ▶ Running 0 117
Mar 26 → Mar 26 Entered ▶ Running 0 117
Mar 26 → May 23 Ready for Scheduling ▶ Running 42 159
May 23 → Mar 4 Ready for Release ⏸ Paused 191 —
Mar 4 → Mar 20 On Hold ▶ Running 12 171
Mar 20 → Mar 23 Scheduled ▶ Running 1 172
Holding 204.4d (excluded)
Coordinators 161.0d
✗ SLA Missed
Holding (excluded from total)
204.4 days
Coordinators
161.0 days
Over SLA
Created: Oct 2, 2024 Due: Dec 31, 2025 Completed: Mar 20, 2026 (78 days late)
📅
362.4 days Total Age
⏱️
191.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
160.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 680 days old
🚨
Primary Delay 191.5 days stuck in "Ready for Release"
⏱️
Total Delay 160.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
159.6d / 1.0d SLA
Ready for Release
191.5d
On Hold
12.8d
Scheduled
1.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold -dispatching to Fady per his request

03/04/2026 RArnold - Device on this case was completed on WO-12509840 that is also on this case. This WO can be canceled

01/15/2026 MHamersley - the list of VS30 work orders are being reviewed by management


12/03/2025 MHamersley - the list of VS30 work orders are being reviewed by management


10/16/2025 MNewman - sent list of VS30 WOs to Fady and James for update

🔧 Work Performed
closed WO as this is a duplicated
⚠️ Problem Description
EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📋
Work Order Created Oct 2, 4:51 PM
Work Order: WO-01205942
Type: FCO
Priority: PC
🚨 117.9 business days
👷
▶
3 Technician Assigned Mar 26, 6:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-03-27T05:00:00.000+0000, 2025-03-27T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling, Scheduled, Entered
To: Scheduled, Entered, Ready for Scheduling
Duration in Previous: 175d 1h, 0m
🚨 42.7 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 57d 21h
🚨 192.0 business days
⏸️
Status: On Hold by Rebecca Arnold Mar 4, 12:13 PM
From: Ready for Release
To: On Hold
Duration in Previous: 284d 21h
🚨 13.0 business days
👷
▶
3 Technician Assigned Mar 20, 11:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-20T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 15d 22h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Mar 22, 11:13 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 26, 10:30 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257475

Bottlenecks

Ready for Scheduling
Duration: 117.4 business days (threshold: 1.0 business days)
Exceeded by 116.4 business days
Ready for Scheduling
Duration: 42.2 business days (threshold: 1.0 business days)
Exceeded by 41.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 20, 8:00 AM
Created
Oct 2, 4:51 PM
Invoice #
SM-257475

Work Details (1)

Name Type Status Qty Amount Date
WL-03154814 Labor Open 0.25 $0.00 Mar 22, 11:13 PM

Details