Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01208772 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Baptist Health Hardin — 913 N Dixie Ave., Elizabethtown KY, 42701

Oct 11, 2024 → Present

🔴 Behind
PSM
SLA Clock
Last business day of October 2024 · Target: Oct 31, 2024
⚠ 444 biz days overdue
Active: 457 biz days
▶ Clock Running
Status: Created
Oct 11 → Oct 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 11 → Oct 11, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 11 → Oct 15, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 15 → Nov 6, 2024
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2024
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 7, 2024
1 business day (counted)
Running total: 18 of ? biz days used
439d
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Aug 14, 2026
439 business days (counted)
Running total: 457 of ? biz days used
Created: Oct 11, 2024 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 11 → Oct 11 Created ▶ Running 0 0
Oct 11 → Oct 11 Scheduled ▶ Running 0 0
Oct 11 → Oct 15 Ready for Scheduling ▶ Running 1 1
Oct 15 → Nov 6 Scheduled ▶ Running 16 17
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 17
Nov 6 → Nov 7 Scheduled ▶ Running 1 18
Nov 7 → Aug 14 Ready for Scheduling ▶ Running 439 457
Dispatch 0.0d
Coordinators 19.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Created: Oct 11, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
458.0 days Total Age
⏱️
16.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 672 days old
🚨
Primary Delay 16.5 days stuck in "Scheduled"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
17.1d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/11/24 1041 LM w/KE; 1230 KE avail; 1405 LM w/Tammy re cnfm; 10/15/2024 1243 CM 2nd msg w/Tammy re cnfm 1248 Tammy cnfm; ack cnfm; LM w/KE; 1540 KE ack cnfm; 11/6/2024 Tammy cxl KE for switch; 1854 KE okay

Timeline

📋
▶
3 Work Order Created Oct 11, 10:42 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 15, 4:04 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 5h
🚨 17.0 business days
👷
▶
2 Technician Assigned Nov 6, 2:03 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 21d 22h, 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Nov 6, 7:03 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 5h 0m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 9, 9:00 AM
Created
Oct 11, 10:42 AM
Invoice #
N/A

Details