Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01209346 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Oct 15, 2024 → Nov 19, 2024

⛔ Blocked
PSM
SLA Clock
Last business day of October 2024 · Target: Oct 31, 2024
✗ SLA Missed (11 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Nov 19, 2024)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Oct 15 → Nov 19, 2024
24 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 15, 2024 Completed: Nov 19, 2024
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0
Oct 15 → Nov 19 Assigned ▶ Running 24 24
Dispatch 0.0d
Coordinators 24.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.8 days
Over SLA
Created: Oct 15, 2024 Due: Nov 30, 2024 (622 days overdue)
📅
24.8 days Total Age
⏱️
24.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 13, 2024
Visit 2 Nov 18, 2024
Visit 3 Nov 19, 2024

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 668 days old
🚨
Primary Delay 24.6 days stuck in "Assigned"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
24.6d / 0.5d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/27/25 CDempsey- requesting Daniel verify unit was retired so that we can close on our end.

11/20 BAlexander

Placing on hold due to retire

🔧 Work Performed
searching searching unit retired
🔍 Technician Findings
November 2024 PM
⚠️ Problem Description
November 2024 PM
📄 Description
Hillrom CENTURY (Series) Hospital Bed Electric

Timeline

📋
▶
2 Work Order Created Oct 15, 1:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 15, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 27m
🚨 22.0 business days
⏱️
Labor Added Nov 14, 3:52 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.0 business days
⏱️
Labor Added Nov 19, 5:20 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Nov 19, 5:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 35d 3h, 0m
⏸️
Status: On Hold by Brooke Alexander Nov 20, 2:02 PM
From: Closed
To: On Hold
Duration in Previous: 20h 21m

Bottlenecks

Assigned
Duration: 24.6 business days (threshold: 4.0 business hours)
Exceeded by 24.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Oct 15, 1:21 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-02564866 Labor Open 0.5 $0.00 Nov 14, 3:52 PM
WL-02570800 Labor Open 0.5 $0.00 Nov 19, 5:20 PM
WL-02570834 Labor Open 1.25 $0.00 Nov 19, 5:40 PM

Details