Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P4
SLA Clock
4 business days from creation · Target: Oct 25, 2024
⚠ 448 biz days overdue
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 28, 2024
5 business days (counted)
Running total: 5 of 4 biz days used
447d
▶ Clock Running
Status: On Hold
Oct 28 → Aug 14, 2026
447 business days (counted)
Running total: 452 of 4 biz days used
Created: Oct 21, 2024
Today
Business Days Used
452 / 4
0
4d budget
+448d over
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 21 → Oct 28 |
Created |
▶ Running
|
5 |
5 / 4 |
| Oct 28 → Aug 14 |
On Hold |
▶ Running
|
447 |
452 / 4 |
Dispatch
4.8 days
Over SLA
Created: Oct 21, 2024
Due: Oct 25, 2024 (658 days overdue)
⏱️
4.8d in Entered
Longest Stage
🔄
1 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
4.8 days stuck in "Entered"
⏱️
Total Delay
4.3 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10/23/24 1136 lcoonrod
entered by Kirsten. Showing on the entered report. Sent teams to see if there is anything we need to do with it.
⚠️
Problem Description
Created this WO for Quality to enter complaint forms
Timeline
📋
Work Order:
WO-01210846
Type:
Support
Priority:
P4
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
6d 6h
Bottlenecks
Entered
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days