Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P4
SLA Clock
4 business days from creation · Target: Oct 25, 2024
⚠ 448 biz days overdue
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 22, 2024
1 business day (counted)
Running total: 1 of 4 biz days used
451d
▶ Clock Running
Status: On Hold
Oct 22 → Aug 14, 2026
451 business days (counted)
Running total: 452 of 4 biz days used
Created: Oct 21, 2024
Today
Business Days Used
452 / 4
0
4d budget
+448d over
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 21 → Oct 22 |
Created |
▶ Running
|
1 |
1 / 4 |
| Oct 22 → Aug 14 |
On Hold |
▶ Running
|
451 |
452 / 4 |
Dispatch
1.6 days
Over SLA
Created: Oct 21, 2024
Due: Oct 25, 2024 (658 days overdue)
⏱️
1.6d in Entered
Longest Stage
🔄
1 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
1.6 days stuck in "Entered"
⏱️
Total Delay
1.1 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
⚠️
Problem Description
Created this WO for Quality to enter complaint forms
Oct 21, 2024 5:49pm
@Kirsten Walls What status can this go in to get out of entered status?
Timeline
📋
Work Order:
WO-01210848
Type:
Support
Priority:
P4
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
18h 32m
Bottlenecks
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days