Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01210849 ↗ ServiceMax

HIGI LLC • Support • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Oct 21, 2024 → Present

⛔ Blocked
P4
SLA Clock
4 business days from creation · Target: Oct 25, 2024
⚠ 448 biz days overdue
Active: 452 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Oct 21 → Oct 21, 2024
0 business days (counted)
Running total: 0 of 4 biz days used
452d
▶ Clock Running
Status: On Hold
Oct 21 → Aug 14, 2026
452 business days (counted)
Running total: 452 of 4 biz days used
Created: Oct 21, 2024 Today
Business Days Used 452 / 4
0 4d budget +448d over
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 21 Created ▶ Running 0 0 / 4
Oct 21 → Aug 14 On Hold ▶ Running 452 452 / 4
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Oct 21, 2024 Due: Oct 25, 2024 (658 days overdue)
📅
452.6 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 662 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Created this WO for Quality to enter complaint forms

Timeline

📋
▶
2 Work Order Created Oct 21, 3:11 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Kirsten Walls
From: Entered
To: On Hold
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
P4
Type
Support
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 21, 3:11 PM
Invoice #
N/A

Details