📍 Unity Hospital of Rochester — 1555 Long Pond Rd, Rochester NY, 14626
Oct 28, 2024 → Jan 9, 2026
✅ Completed
PCPer client agreement
Target:Dec 31, 2025
🕐 Clock stopped: Completed (Jan 10)
✗ SLA Missed (9d late)
Dispatch0.0d
Holding35.0d (excluded)
Coordinators282.8d
Billing1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
35.0 days
Coordinators
282.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 28, 2024
Due: Dec 31, 2025
Completed: Jan 10, 2026 (9 days late)
📅
314.9 daysTotal Age
⏱️
149.9d in Ready for SchedulingLongest Stage
🔄
13 transitionsStatus Changes
⚠️
280.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
13 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1Jan 7, 2026
Visit 2Jan 8, 2026
Visit 3Jan 9, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 563 days old
🚨
Primary Delay149.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay280.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
282.2d / 1.0d SLA
Ready for Release
0.0d
On Hold
35.0d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/16/2025 MHamersley -recd email from Kristine, stating, "the V60's listed below as well as our entire inventory have been disposed of by Trimedx". attached email to work order.
12/16/2025 MHamersley - called 585-368-4257, call went to Kristine Barrett's VM/LM, inquiring if devices have been disposed of or sold to another facility; sent f/u email: kristine.barrett@rochesterregional.org
10/29/2025 MKlose emailed Kristine Barrett; kristine.barrett@rochesterregional.org, asking if she had location of devices.
07/11/2025 Rbailey - Called 585.723.7892 spoke with Michael Gladfelter from Trimedx. He said they removed all v60 from Unity Hospital. I asked if they were traded to another location or just removed them and he said we would need to contact Kristine Barrett in RT kristine.barrett@rochesterregional.org
06/06/2025 Rbailey - Planner working on this to get resolved
🔧Work Performed
Completed ANR
🔍Technician Findings
N/A
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📧
Email_Response Confirmed
Completed Dec 16, 2025
12/16/2025 MHamersley -recd email from Kristine, stating, "the V60's listed below as well as our entire inventory have been disposed of by Trimedx"
📧
Email_FCO Update
Completed Oct 29, 2025
10/29/2025 MKlose emailed Kristine Barrett; kristine.barrett@rochesterregional.org. asking if she had location of devices.
📧
Email: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Unity Hospital of Rochester - Rochester, NY -WO-11645199
Completed Oct 29, 2025
To: kristine.barrett@rochesterregional.org
CC: deon.malloy@emsar.com; megan.klose@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: 4112709_FCO69 Customer Letter_FINAL.pdf, FCO86600069A Intertek labeling.pdf
Subject: Philips Field Safety Notice - FCO86600069 - Philips V60 Ventilator FCO - Unity Hospital of Rochester - Rochester, NY -WO-11645199
Body:
Hi Kristine,
We called Unity Hospital of Rochester to confirm they have a couple V60 Ventilators. We spoke with Michael Gladfelter from
📞
Live Call_ Asked to Call Back
Completed Jul 11, 2025
07/11/2025 Rbailey - Called 585.723.7892 spoke with Michael Gladfelter from Trimedx. He said they removed all v60 from Unity Hospital. I asked if they were traded to another location or just removed them and he said we would need to contact Kristine Barrett in RT kristine.barrett@rochesterregional.org
📧
Email_FCO Updates
Completed Jun 6, 2025
06/06/2025 Rbailey - Planner working on this to get resolved
Jul 24, 2025 12:48pm
@Mandy Newman @Yessenia Espino - this one we would not expect them to have labels (there is no part order on the PWO)- we just need to confirm the devices again. so we can get it scheduled and labels ordered again.