Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01213308 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Oct 31, 2024 → Aug 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2024 · Target: Oct 31, 2024
✗ SLA Missed (441 biz days late)
Active: 442 biz days
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
Oct 31 → Oct 31, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Nov 1, 2024
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 1 → Dec 2, 2024
18 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2024
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 5, 2024
3 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 23, 2024
12 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2024
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 30, 2024
4 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2024
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 31, 2024
1 business day (counted)
Running total: 39 of ? biz days used
36d
▶ Clock Running
Status: Assigned
Dec 31 → Feb 24, 2025
36 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2025
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 24 → Feb 26, 2025
2 business days (counted)
Running total: 77 of ? biz days used
250d
▶ Clock Running
Status: Assigned
Feb 26 → Feb 27, 2026
250 business days (counted)
Running total: 327 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 327 of ? biz days used
115d
▶ Clock Running
Status: Assigned
Feb 27 → Aug 12, 2026
115 business days (counted)
Running total: 442 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 442 of ? biz days used
Created: Oct 31, 2024 Completed: Aug 12, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Oct 31 → Oct 31 Created ▶ Running 0 0
Oct 31 → Nov 1 Ready for Scheduling ▶ Running 1 1
Nov 1 → Dec 2 Assigned ▶ Running 18 19
Dec 2 → Dec 2 Entered ▶ Running 0 19
Dec 2 → Dec 5 Ready for Scheduling ▶ Running 3 22
Dec 5 → Dec 23 Assigned ▶ Running 12 34
Dec 23 → Dec 23 Entered ▶ Running 0 34
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 34
Dec 23 → Dec 30 Assigned ▶ Running 4 38
Dec 30 → Dec 30 Entered ▶ Running 0 38
Dec 30 → Dec 31 Ready for Scheduling ▶ Running 1 39
Dec 31 → Feb 24 Assigned ▶ Running 36 75
Feb 24 → Feb 24 Entered ▶ Running 0 75
Feb 24 → Feb 26 Ready for Scheduling ▶ Running 2 77
Feb 26 → Feb 27 Assigned ▶ Running 250 327
Feb 27 → Feb 27 Entered ▶ Running 0 327
Feb 27 → Aug 12 Assigned ▶ Running 115 442
Aug 12 → Aug 12 Tech On Site ▶ Running 0 442
Dispatch 0.0d
Coordinators 449.9d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
449.9 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Oct 31, 2024 Due: Nov 30, 2024 Completed: Aug 12, 2026 (619 days late)
📅
442.5 days Total Age
⏱️
250.3d in Assigned Longest Stage
🔄
18 transitions Status Changes
⚠️
443.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
7 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Larry Ratliff — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 12, 2024
Visit 2 Mar 5, 2025
Visit 3 Nov 19, 2025
Visit 4 Feb 10, 2026
Visit 5 Mar 12, 2026
Visit 6 Jul 20, 2026
Visit 7 Aug 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 652 days old
🚨
Primary Delay 250.3 days stuck in "Assigned"
⏱️
Total Delay 443.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
439.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen LYoder: Pull Union Hospital Terre Haute from JKingery and re-assign to Vincent


2/24 KSmith -- Placing back in RFS for local FSE to cover

10/31/24 SReich - Originated from case 00439265.

found in repair shop bed is took apart failed PM 8/12/26
🔧 Work Performed
pm service not completed CNL 11/12 found in repair shop bed is took apart failed PM 8/12/26 lratliff
🔍 Technician Findings
bed is in maintenance shop for repairs 3/5/25 bed is still in maintenance shop 11/19 bed is still in maintence shop 2/11/26 still broke in shop found in repair shop bed is took apart failed PM 8/12/26 3/12/26 - Unit still in the maintenance shop, not repaired 07/20/2026 - Unit in maintenance shop
⚠️ Problem Description
Semi-Annual PM
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Oct 31, 4:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 1, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 37m
⚠️ 6.0 business days
👷
Technician Assigned by Rhea Berry Nov 8, 3:23 PM
Technician: Jim Kingery
⏳ 2.0 business days
⏱️
Labor Added Nov 12, 5:13 PM
Type: Labor
Status: Open
Qty: 0.16666666666667
🚨 12.8 business days
🆕
Status: Entered by Kourtney Smith Dec 2, 9:24 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 31d 0h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 5, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 1h
⚠️ 6.0 business days
👷
Technician Assigned by Kourtney Smith Dec 12, 2:29 PM
Technician: Jim Kingery
⚠️ 8.0 business days
🆕
Status: Entered by Kourtney Smith Dec 23, 9:06 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 22h, 0m
👷
▶
2 Technician Assigned Dec 23, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 56m
👷
Technician Assigned by Kourtney Smith Dec 24, 9:16 AM
Technician: Jim Kingery
⏳ 4.0 business days
🆕
Status: Entered by Kourtney Smith Dec 30, 10:13 AM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 6d 22h, 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 31, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mozammel Sajib
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 6h
⏳ 2.9 business days
👷
Technician Assigned by Kourtney Smith Jan 3, 2:37 PM
Technician: Jim Kingery
🚨 35.0 business days
🆕
▶
2 Status: Entered Feb 24, 10:11 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kourtney Smith
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Feb 26, 4:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⚠️ 6.0 business days
⏱️
Labor Added Mar 5, 8:44 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 179.4 business days
⏱️
Labor Added Nov 19, 8:21 PM
Type: Labor
Status: Open
Qty: 1
🚨 21.5 business days
👷
Technician Assigned by Rhea Berry Dec 22, 3:39 PM
Technician: Scott R Roberts
🚨 13.0 business days
👷
Technician Assigned by Charles Ramen Jan 9, 11:15 AM
Technician: Jim Kingery
🚨 23.0 business days
⏱️
Labor Added Feb 11, 7:31 PM
Type: Labor
Status: Open
Qty: 1
🚨 11.6 business days
🆕
▶
2 Status: Entered Feb 27, 2:33 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
🚨 10.0 business days
⏱️
Labor Added Mar 12, 2:20 PM
Type: Labor
Status: Open
Qty: 1
🚨 94.0 business days
👷
Technician Assigned by Rhea Berry Jul 24, 3:02 PM
Technician: Mark Stelter
⏳ 1.5 business days
⏱️
Labor Added Jul 27, 3:59 AM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 7.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 4, 11:26 AM
Technician: a0hVU000007TtRhYAK, Larry Ratliff
⚠️ 7.0 business days
🔧
Status: Tech On Site by Larry Ratliff Aug 12, 8:55 AM
From: Assigned
To: Tech On Site
Duration in Previous: 165d 17h
⏱️
▶
2 2x Labor Added Aug 12, 9:06 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Larry Ratliff
From: Tech On Site
To: Completed
Duration in Previous: 12m
🏁
Status: Closed by Larry Ratliff Aug 12, 9:12 AM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Aug 13, 1:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 3h
📨
▶
2 Status: Invoice Pending Aug 13, 3:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Aug 14, 4:10 PM
Invoice Number: SM-270080

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 36.3 business days (threshold: 4.0 business hours)
Exceeded by 35.8 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 250.3 business days (threshold: 4.0 business hours)
Exceeded by 249.8 business days
Assigned
Duration: 115.6 business days (threshold: 4.0 business hours)
Exceeded by 115.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Ratliff
Scheduled
N/A
Created
Oct 31, 4:11 PM
Invoice #
SM-270080

Work Details (8)

Name Type Status Qty Amount Date
WL-02561514 Labor Open 0.16666666666667 $0.00 Nov 12, 5:13 PM
WL-02703073 Labor Open 0.5 $0.00 Mar 5, 8:44 PM
WL-03013932 Labor Open 1 $0.00 Nov 19, 8:21 PM
WL-03101960 Labor Open 1 $0.00 Feb 11, 7:31 PM
WL-03141582 Labor Open 1 $0.00 Mar 12, 2:20 PM
WL-03308120 Labor Open 0.5 $0.00 Jul 27, 3:59 AM
WL-03330867 Labor Open 0.5 $0.00 Aug 12, 9:06 AM
WL-03330868 Labor Open 1 $0.00 Aug 12, 9:06 AM

Details