Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214283 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Central Maine Medical Center — 300 Main St, Lewiston ME, 04240

Nov 5, 2024 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 258 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2024
0 business days (counted)
Running total: 0 of ? biz days used
136d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → May 23, 2025
136 business days (counted)
Running total: 136 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 137 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
77d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Sep 16, 2025
77 business days (counted)
Running total: 214 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Sep 16 → Mar 9, 2026
116 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Mar 9 → May 10, 2026
44 business days (counted)
Running total: 258 of ? biz days used
Created: Nov 5, 2024 Completed: May 10, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → May 23 Ready for Scheduling ▶ Running 136 136
May 23 → May 23 Ready for Release ⏸ Paused 0
May 23 → May 27 Ready for Scheduling ▶ Running 1 137
May 27 → May 27 Ready for Release ⏸ Paused 0
May 27 → Sep 16 Ready for Scheduling ▶ Running 77 214
Sep 16 → Mar 9 Ready for Release ⏸ Paused 116
Mar 9 → May 10 Scheduled ▶ Running 44 258
Dispatch 0.0d
Holding 116.8d (excluded)
Coordinators 260.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.8 days
Coordinators
260.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 5, 2024 Due: Dec 31, 2026 Completed: May 8, 2026 (237 days early)
📅
375.0 days Total Age
⏱️
137.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
256.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 647 days old
🚨
Primary Delay 137.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 256.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
216.0d / 1.0d SLA
Ready for Release
116.8d
Scheduled
44.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/07/2026 mklose per previous Notes Fady is closing WO. it is dispatched to him, will send reminder email.

04/14/2026 YEspino Per notes below Fady will be closing this WO out.


03/09/2026 RArnold - Dispatching to Fady per his request


03/03/2026 YEspino Called 207-795-2787 to verify the device in question. Was able to speak to Tristan and he advised that sean was currently not in so i left a message for him.


02/18/2026 mklose called 207-795-2787 VM/LVM sent email marc.farrell@sodexo.com and Sean Casey


01/28/2026 YEspino Called 207-795-2787 to speak to Sean over the device in question. Was advised that he wasnt in today but he would be in tomorrow. 


01/27/2026 MHamersley - called 207-795-2787, busy signal; sent f/u email: Sean.Casey@Sodexo.com


12/16/2025 YEspino Called 207-795-2787 to follow up with Sean over the previous email sent. Was unable to speak to him and was advised to call back tomorrow.


12/04/2025 YEspino Called 207-795-2787 to speak to Sean over the previous email to verify the device in question. Was able to speak to Tristian and he advised that i had just missed Sean and to call him back at 2 PM. Will try back later.


11/04/2025 YEspino Called 207-795-2787 to speak to Sean over the previous email sent to verify the device in question. Was advised that he has gone home for the day and advised to call back tomorrow.


09/24/2025 YEspino Called 207-795-2787 to speak to Sean to follow up on a previous email sent. Was advised he currently not in the shop so i left a message.


09/16/2025 YEspino Called 207-795-2787 to speak to Sean to verify the device in question. Was advised that he is currently not in the shop, but left a message to get a call back.


09/03/2025 YEspino Called 207-795-2787 to try and speak to Sean to verify the device in question. Was advised that he was gone for the day and advised i can call back tomorrow. Will also send a follow up email.


07/25/2025 MHamersley - called 207-795-2787, spoke to Tony, need to speak w/Sean, but he's OOO thru next week, sent f/u email: Sean.Casey@sodexo.com

SN: 100241106


05/22/2025 awhitney spoke with Willy on the phone today advised he left a note with the v60 tech Shawn and it's still on his desk he will remind him today to call me back.

05/21/2025 awhitney called Willy at 207.795.2787 spoke with Fernando he advised that Willy was not in the office today but will follow up with him in the morning and have him give me a call.

05/20/2025 awhitney called and spoke with Willy at 207.795.2787 spoke with him about this device he is going to have the V60 tech give me a call to advise on a timeframe for us to schedule the service on this device.

02/17/2025 SRobinson- Sent email advising tech will be in the area on 02/26 and would like to have Sebastian onsite that date.

02/10/2025 MHamersley - called 207-795-2787, spoke to Willy, he took msg and will have Brandon return call, offering new date of Wednesday, 02/19 for FSE to be onsite. sent f/u email: 

brandon.goodman@sodexo.com

Sean.Casey@sodexo.com


02/04/2025 MHamersley - called 207-795-2787, call went to Bio Med VM/LM, requesting reply to date for FSE to come onsite. SN: 100241106


02/03/2025 SRobinson- Sent a email to Brandon Goodman and Sean Casey asking about 02/14 for April.

01/14/2025 JRojas called (207) 795-2787 and spoke to Ben. He said he would past on my message to Sean Casey/ Brandon

11/05/2024 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01203170)

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Nov 5, 10:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 137.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 199d 3h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
2.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 14m
🚨 77.9 business days
Status: Ready for Release by Yessenia Espino Sep 16, 1:38 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 111d 21h
🚨 117.0 business days
👷
3 Technician Assigned Mar 9, 12:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 173d 23h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:55 AM
Scheduled For: 2026-03-23T14:55:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:23 AM
Scheduled For: 2026-04-13T14:55:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:42 PM
Scheduled For: 2026-04-27T14:55:00.000+0000
🚨 13.9 business days
⏱️
2 3x Labor Added May 10, 3:59 PM
3x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
✔️
Status: Completed by Fady Messak May 10, 4:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 62d 3h, 0m
⏱️
2 Labor Added May 11, 12:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 41m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Ready for Scheduling
Duration: 137.0 business days (threshold: 1.0 business days)
Exceeded by 136.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 77.4 business days (threshold: 1.0 business days)
Exceeded by 76.4 business days
Scheduled
Duration: 44.9 business days (threshold: 2.0 business days)
Exceeded by 42.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 27, 10:55 AM
Created
Nov 5, 10:57 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03221127 Labor Open 0.25 $95.00 May 10, 3:59 PM
WL-03221128 Labor Open 1 $155.00 May 10, 3:59 PM
WL-03221129 Travel Open 58 $0.00 May 10, 4:00 PM
WL-03221130 Travel Open 58 $0.00 May 10, 4:01 PM
WL-03221737 Labor Open 0.016666666666667 $38.00 May 11, 12:47 PM

Details