Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214315 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 105 Smokehill Ln Suite 100, Woodstock GA, 30188

Nov 5, 2024 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 177 biz days
Paused: 179 biz days
🕐 Clock stopped: Canceled (Apr 14, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 22, 2024
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Nov 22 → Nov 22, 2024
0 business days (counted)
Running total: 12 of ? biz days used
30d
▶ Clock Running
Status: Ready for Scheduling
Nov 22 → Jan 9, 2025
30 business days (counted)
Running total: 42 of ? biz days used
127d
▶ Clock Running
Status: On Hold
Jan 9 → Jul 14, 2025
127 business days (counted)
Running total: 169 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 14 → Jul 14, 2025
0 business days (counted)
Running total: 169 of ? biz days used
▶ Clock Running
Status: Entered
Jul 14 → Jul 24, 2025
8 business days (counted)
Running total: 177 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Apr 14, 2026
179 business days (not counted)
Created: Nov 5, 2024 Canceled: Apr 14, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 22 Scheduled ▶ Running 12 12
Nov 22 → Nov 22 Entered ▶ Running 0 12
Nov 22 → Jan 9 Ready for Scheduling ▶ Running 30 42
Jan 9 → Jul 14 On Hold ▶ Running 127 169
Jul 14 → Jul 14 Canceled ▶ Running 0 169
Jul 14 → Jul 24 Entered ▶ Running 8 177
Jul 24 → Apr 14 Ready for Release ⏸ Paused 179
Dispatch 8.9d
Holding 308.0d (excluded)
Coordinators 43.1d
✗ SLA Missed
Dispatch
8.9 days
Over SLA
Holding (excluded from total)
308.0 days
Coordinators
43.1 days
Over SLA
Created: Nov 5, 2024 Due: Dec 31, 2025 Completed: Apr 14, 2026 (103 days late)
📅
356.9 days Total Age
⏱️
180.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 647 days old
🚨
Primary Delay 180.0 days stuck in "Ready for Release"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.9d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Ready for Scheduling
30.2d / 1.0d SLA
On Hold
128.0d
Canceled
0.3d
Ready for Release
180.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/14/2026 RArnold - Chattered Danny to have WO allocated to ASP in CA for last device on this case, completed Canceled EWO

04/14/2026 ARoosa - Recvd email from Chad Agliam with list of devices and locations SN. 201007255 is located at  

Med One - 210 Lewis Court, Corona, CA 92882 David Romero dromero@medonegroup.com Contact # 657-239-2195. SN. 100310633 is not on his list, last known it was sent for repair. According to Philips WO repair has been completed on SN. 201007255 



03/18/2026 MHamersley - called 951-462-0175, spoke to Leon, going to make list of devices that remain open for the UT location for him to review, he is OOO next week for training

100310633 - needs repair;

201007255 - not located


2/20/2026- FMESSAK- cannot cancel this case, there are three IPs that been postponed.

02/02/2026 MHamersley - per case #0120721758, all devices have been completed12/17/2025 EMartin device not available when FSE was onsite last week will need to confirm device location10/03/2025 EMartin device not available when FSE was onsite last week will need to confirm device location07/24/2025 EMartin device not available when FSE was onsite last week will need to confirm device location

07/14/2025 DCox - updated WO # WO-13159822 due to Carrot taking our work order and using it for their work.


07/03/2025 MHamersley - email reply from Chad states he'll notify us as rental devices become available


06/04/2025 EMartin devices not available to FSE when onsite last will need to confirm devices onsite 

03/11/2025 EMartin Ips remaining allocated to EMSAR on this case 

201007255

100104177

100310989

100308008


02/17/2025 EMartin Ips remaining allocated to EMSAR on this case 

201007255

100104177

100308000

100310989

100308008


01/16/2025 RAnrold - Per Ally, WO can't be canceled, there are still open IPs on this case. this WO is to be used for site continuation.


01/09/2025 Rarnold - WO not needed, WO was created for SN#100028958 be Nkosi but he completed it on WO-11691050.


12/10/2024 RArnold - Called (470) 635-7404 for Chad to get an update on the remaining devices. He has not had a chance to review the SN#s i sent over he is going to start looking at the spread sheet and get back to me. 


11/22/2024 Rarnold - removed from Nkosi. He gave me the wrong SN#


11/11/2024 DNakoff - Per Nkosi updating this WO to 11/18


11/07/2024 RArnold - Updated to 11/07

11/04/2024 RArnold - Created WO for Nkosi for SN#100028958

⚠️ Problem Description
V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600066

Timeline

📋
4 Work Order Created Nov 5, 11:49 AM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2024-11-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Rebecca Arnold Nov 5, 4:59 PM
Scheduled For: 2024-11-07T13:00:00.000+0000
2.9 business days
📅
Dispatch Scheduled by Dylan Nakoff Nov 7, 3:04 PM
Scheduled For: 2024-11-08T13:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Dylan Nakoff Nov 11, 10:58 AM
Scheduled For: 2024-11-18T13:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rebecca Arnold Nov 22, 5:31 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 5h, 0m
🚨 30.8 business days
⏸️
Status: On Hold by Rebecca Arnold Jan 9, 10:46 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 47d 17h
🚨 128.0 business days
🚫
Status: Canceled by Diana Cox Jul 14, 10:41 AM
From: On Hold
To: Canceled
Duration in Previous: 185d 22h
🆕
Status: Entered by Diana Cox Jul 14, 12:48 PM
From: Canceled
To: Entered
Duration in Previous: 2h 7m
⚠️ 9.0 business days
Status: Ready for Release by Erin Martin Jul 24, 11:41 AM
From: Entered
To: Ready for Release
Duration in Previous: 9d 22h
🚨 180.0 business days
🚫
Status: Canceled by Rebecca Arnold Apr 14, 5:31 PM
From: Ready for Release
To: Canceled
Duration in Previous: 264d 5h

Bottlenecks

Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Ready for Scheduling
Duration: 30.2 business days (threshold: 1.0 business days)
Exceeded by 29.2 business days
Entered
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 5, 11:49 AM
Invoice #
N/A

Details