Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214609 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Vincent Mercy Medical Center — 2213 Cherry Street, Toledo OH, 43608

Nov 6, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2024 · Target: Nov 29, 2024
⚠ 426 biz days overdue
Active: 440 biz days
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2024
0 business days (counted)
Running total: 0 of ? biz days used
440d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Aug 14, 2026
440 business days (counted)
Running total: 440 of ? biz days used
Created: Nov 6, 2024 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Aug 14 Ready for Scheduling ▶ Running 440 440
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Nov 6, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
440.7 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 646 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/6/2024 1320 CM LM w/Jennifer re NAR

Timeline

📋
▶
2 Work Order Created Nov 6, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 2, 6:00 PM
Created
Nov 6, 1:24 PM
Invoice #
N/A

Details