Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214884 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

Nov 7, 2024 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
0 biz days remaining
Active: 252 biz days
Paused: 187 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2024
0 business days (counted)
Running total: 0 of ? biz days used
65d
▶ Clock Running
Status: On Hold
Nov 7 → Feb 14, 2025
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 14 → Feb 17, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2025
0 business days (counted)
Running total: 65 of ? biz days used
69d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → May 23, 2025
69 business days (counted)
Running total: 134 of ? biz days used
⏸187d
⏸ Clock Paused
Status: Ready for Release
May 23 → Feb 26, 2026
187 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Apr 14, 2026
33 business days (counted)
Running total: 167 of ? biz days used
85d
▶ Clock Running
Status: On Hold
Apr 14 → Aug 14, 2026
85 business days (counted)
Running total: 252 of ? biz days used
Created: Nov 7, 2024 Today
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Feb 14 On Hold ▶ Running 65 65
Feb 14 → Feb 17 Scheduled ▶ Running 0 65
Feb 17 → Feb 17 Entered ▶ Running 0 65
Feb 17 → May 23 Ready for Scheduling ▶ Running 69 134
May 23 → Feb 26 Ready for Release ⏸ Paused 187
Feb 26 → Apr 14 Ready for Scheduling ▶ Running 33 167
Apr 14 → Aug 14 On Hold ▶ Running 85 252
Dispatch 0.0d
Holding 253.3d (excluded)
Coordinators 104.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
253.3 days
Coordinators
104.0 days
Over SLA
Created: Nov 7, 2024 Due: Dec 31, 2025 (226 days overdue)
📅
439.8 days Total Age
⏱️
187.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
101.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 645 days old
🚨
Primary Delay 187.5 days stuck in "Ready for Release"
⏱️
Total Delay 101.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
65.8d
Scheduled
1.0d / 2.0d SLA
Ready for Scheduling
103.0d / 1.0d SLA
Ready for Release
187.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  


06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.


06/02/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.  

04/28/2026 MHamersley - found email dtd 12/20/2024 from John Bolden, Grady Memorial, "SN: 100006396 Has no records in our system" (attached email to work order)


04/14/2026 ARoosa - Rcvd. email from Chad Agliam with list of devices and this SN is not on his list as in his inventory. 


03/16/2026 MHamersley - called 678-529-0839, John bolden, call went to VM/LM inquiring location of SN: 100006396


02/26/2026 MHamersley - per Location Cased Base Line, this SN is postponed


02/02/2026 MHamersley - device need to be located: SN: 100006396; WO on demand as FSE locates device onsite.


12/17/2025 EMartin device not available when FSE was onsite last week will need to confirm device location

10/03/2025 EMartin device not available when FSE was onsite last week will need to confirm device location

07/24/2025 EMartin device not available when FSE was onsite last week will need to confirm device location

06/24/2025 EMartin FSE onsite completing devices at Woodstock, GA location pending updated list from Chad site POC 

05/12/2025 EMartin device not available when FSE was onsite last week will need to confirm device location 

02/17/2025 Cever per email this is a Md one device will need to be updated to the Rental location when returned. This is not a Grady machine!

01/20/2025 EMartin per POC site does not have devices ANR review needed 12/20/2024 RArnold - Called John. He confirmed that this last device has been dispositioned. Previous notes- 12/12/2024 RArnold - Called 678-529-0839 for John. Per Nkosi when he was last onsite John stated that they did not have the devices we scheduled him for. Need confirmation so we can move forward with an ANR 12/06/2024 RArnold - Emailed list of past scheduled to Nkosi and Austin yesterday. Waiting for response on what needs to been done with this WO 11/15/2024 DNakoff - No devices made available. Nkosi asked this to eb moved to 12/4/2024 as he will be onsite for a ULS PM. 11/08/2024 Cever received a call from 4042019279 confirming fSE onsite for Nov 14th-15th Kelechij Brereton 11/06/2024 Cever created as a follow up 10/15/2024 Cever called 6785290839 and spoke to John Bolton confirmed FSE onsite for October 29th-Nov 1st 9 devcies needs all FCO's john.bolden@trimedx.com 10/15/2024 RArnold - Follow up for the one device. OLD WO-01124601 Follow up notes- WO-11572907 - Please do not assign to me; Not clear on revisit schedule. Previous notes- 10/14/2024 RArnold - Updated to today for Bryan to return part. 10/07/2024 AGeddings - Updated scheduled date per BGrover. 09/24/2024 RArnold - Updated to 10/05. Parts on PWO 08/20/2024 KKlamroth-EM to Christopher Finney cfinney2@gmh.edu, Wilbur Kennedy(Sonny) and Kelechij Brereton to see if they have been able to locate IP#100191756 07/11/2024 KKlamroth-Called 404-201-9670 Cell# for Wilbur "Sonny" Kennedy to see if he can assist in locating IP#100191756 07/01/2024 AGeddings - Sent FU email to Sonny/Demetric. dthompson4@gmh.edu wjkennedy@GMH.EDU following up on 2 V60s needing FCO057 WO-10673219 WO-09834383 06/17/2024 KKlamroth-Sent EM to Sonny/Demetric to see if they can locate IP#100191756 that was previously Sutter health Case#0120719367 06/17/2024 AGeddings - Kathy K is working with site. 06/06/2024 AGeddings - Called 404-201-9670 for Sonny/Wilbur. LVM. 05/16/2024 AGeddings - Called 404-201-9670 for Sonny/Wilbur. LVM. 05/15/2024 AGeddings - Called 404-201-9670 for Wilbur. LVM. Called 770 891-2512 for Demetric. We need to speek with Wilbur Kennedy regarding scheduling. Provided phone# 404-201-9670 05/14/2024 AGeddings - Emailed dthompson4@gmh.edu to confirm devices, suggested 05/20 for JOrange. 04/22/2024 AGeddings - Sent FU email to Demetric. dthompson4@gmh.edu 04/04/2024 AGeddings - Emailed Demetric Thompson to confirm all SNs for FCO066, 57, and 69. Attempting to schedule TDavis onsite 04/08. 02/29/2024 AGeddings - Called (770) 891-2512 for Demetric Thompson (dthompson4@gmh.edu). He has been out on medical leave. Sent FU email with SNs to confirm. 01/29/2024 KKlamroth-EM to Demetric Thompson dthompson4@gmh.edu to confirm IP#100191756 for FCO57/FCO66 WO-09834383 and WO-09834371

⚠️ Problem Description
V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
2 Work Order Created Nov 7, 12:49 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Cristina Everetts
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 66.0 business days
👷
3 Technician Assigned Feb 14, 10:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-02-14T18:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From: On Hold
To: Scheduled
Duration in Previous: 98d 21h
1.0 business days
📅
Dispatch Scheduled by Cristina Everetts Feb 17, 12:45 PM
Scheduled For: 2025-02-21T18:00:00.000+0000
🆕
Status: Entered by Cristina Everetts Feb 17, 1:01 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3d 2h, 0m
🚨 69.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 95d 1h
🚨 188.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 26, 9:13 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 278d 18h
🚨 34.0 business days
⏸️
Status: On Hold by Angela Roosa Apr 14, 11:41 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 47d 1h

Bottlenecks

Ready for Scheduling
Duration: 69.0 business days (threshold: 1.0 business days)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 34.0 business days (threshold: 1.0 business days)
Exceeded by 33.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 7, 12:49 PM
Invoice #
N/A

Details