Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01214981 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Consultants - Stamford — 1259 E Main St, Stamford CT, 06902

Nov 7, 2024 → Jan 14, 2026

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Jan 15)
⏸ 98d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Holding 94.7d (excluded)
Coordinators 219.2d
Field Work 0.8d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
94.7 days
Coordinators
219.2 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Jan 15, 2026 (45 days late)
📅
309.6 days Total Age
⏱️
143.5d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
213.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 553 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 213.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
150.5d / 1.0d SLA
Ready for Release
72.9d
Scheduled
68.7d / 2.0d SLA
On Hold
21.8d
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/2025 Rbailey - Rcvd call from 203.337.9729 Kim DeMorro looking for an Update on device ending in b0331 and once we are aware would like to proceed with scheduling both devices at the same time


10/02/2025 MNewman - Fady spoke with customer Kim about this device. "Stamford Room 2 unit, and there is an open ticket for AWIC Room 1 related to a PACS issue." Will schedule this once device is ready for PM service. Customer also advised usd23b0331 can be scheduled at Stamford on same day. Working to locate a WO for this unit.


09/29/2025 Brod - placed on hold due to service hold for account


07/08/2025 Rbailey - Called 203.214.6497 back from VM. Spoke with Kim DeMorro. She confirmed the October 3 for 2 devices but also advised that us923b0878 is actually at Advanced Radiology Consultants - Stamford /1259 E Main St, Stamford, CT 06902. Creating location and moving device. Sending email confirming the 2 devices being scheduled for David. Advising Planner. Waiting to see about other device (US923B0878) at this location and then hopefully do both at the same time


06/30/2025 Rbailey - Sent 1st attempt email to Kim DeMorro kimberly.demorro@adrad.com proposing David Andino come onsite Oct 3 or 6 @930

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105860271 - SN US923B0878
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01214981
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
🚨 144.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 33.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jul 10, 10:14 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 43d 17h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jul 18, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-03T04:00:00.000+0000, 2025-10-03T00:00:00.000+0000, 2025-10-03T18:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 3h
🚨 52.0 business days
🆕
Status: Entered by Brandi Rodriguez Sep 29, 1:45 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 73d 0h, 0m
🚨 22.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 28, 4:13 PM
From: On Hold
To: Ready for Release
Duration in Previous: 29d 2h
🚨 41.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-14T06:00:00.000+0000, 2026-01-14T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 55d 21h
📅
Dispatch Scheduled by Brandi Rodriguez Dec 23, 12:26 PM
Scheduled For: 2026-01-14T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 6, 5:30 PM
Scheduled For: 2026-01-14T13:00:00.000+0000
👷
Technician Assigned by Megan Klose Jan 7, 10:04 AM
Technician: April Nuovo
⚠️ 5.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 13, 12:02 PM
Scheduled For: 2026-01-14T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by April Nuovo Jan 14, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 0h
⏱️
3x Labor Added Jan 14, 3:29 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 148
✔️
Status: Completed by April Nuovo Jan 14, 7:24 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 24m, 0m
⏱️
Labor Added Jan 15, 11:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 11:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 0m
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 4m
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Ready for Scheduling
Duration: 143.5 business days (threshold: 1.0 business days)
Exceeded by 142.5 business days
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 51.8 business days (threshold: 2.0 business days)
Exceeded by 49.8 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jan 14, 10:00 AM
Created
Nov 7, 2:28 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03065023 Labor Open 3 $0.00 Jan 14, 3:29 PM
WL-03065024 Labor Open 2 $275.00 Jan 14, 3:29 PM
WL-03065025 Travel Open 148 $0.00 Jan 14, 3:29 PM
WL-03066117 Labor Open 0.016666666666667 $38.00 Jan 15, 11:13 AM

Details