Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215008 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 7, 2024 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Nov 21)
⏸ 120d excluded (parts wait + holding)
✓ SLA Met (9d early)
Dispatch 0.0d
Holding 87.5d (excluded)
Coordinators 185.4d
Field Work 0.5d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
87.5 days
Coordinators
185.4 days
Over SLA
Field Work
0.5 days
Billing
2.5 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Nov 21, 2025 (9 days early)
📅
271.6 days Total Age
⏱️
143.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
184.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 553 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 184.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
143.5d / 1.0d SLA
Ready for Release
87.5d
Scheduled
41.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
S8-3t Compact Transducer - IP 89767715 - SN F013BY
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01215008
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19m
🚨 144.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 88.0 business days
👷
▶
3 Technician Assigned Sep 25, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 120d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 1:02 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 21.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 21, 9:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 21h
⏱️
▶
2 2x Labor Added Nov 21, 10:17 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 18m, 0m
🏁
Status: Closed by Allan Klus Nov 21, 2:13 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 55m
⏳ 2.0 business days
⏱️
Labor Added Nov 24, 10:18 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 10:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 143.5 business days (threshold: 1.0 business days)
Exceeded by 142.5 business days
Scheduled
Duration: 41.9 business days (threshold: 2.0 business days)
Exceeded by 39.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 21, 8:00 AM
Created
Nov 7, 2:28 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03016179 Labor Open 0.25 $275.00 Nov 21, 10:17 AM
WL-03016180 Labor Open 0.25 $0.00 Nov 21, 10:17 AM
WL-03018295 Labor Open 0.016666666666667 $38.00 Nov 24, 10:18 AM

Details