Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215013 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's National Medical Center — 111 Michigan Ave NW, Washington DC, 20010

Nov 7, 2024 → Dec 30, 2025

✅ Completed
PC Per client agreement
Target: Nov 30, 2025
🕐 Clock stopped: Completed (Dec 30)
⏸ 147d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Holding 108.0d (excluded)
Coordinators 193.8d
Field Work 0.2d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
108.0 days
Coordinators
193.8 days
Over SLA
Field Work
0.2 days
Billing
1.3 days
Over SLA
Created: Nov 7, 2024 Due: Nov 30, 2025 Completed: Dec 30, 2025 (29 days late)
📅
298.6 days Total Age
⏱️
143.5d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
200.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 553 days old
🚨
Primary Delay 143.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 200.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
151.5d / 1.0d SLA
Ready for Release
108.0d
Assigned
0.0d / 0.5d SLA
Scheduled
42.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
11.7d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RFosbury - sent FU to see if device was located. We will be onsite tomorrow for other devices.

12/22/2025 RFosbury sent FU to see if device was located and if we can service on DEC 30th.

12/19/2025 RFosbury FU email to Rafael Flores. Checking if device was located and if we can service on DEC 30th.

12/11/2025 RFosbury LVM and sent FU email to Rafael Flores with exception letter. 

12/05/2025 mklose sent email to Rafael Flores to offered dates and times

12/02/2025 RFosbury - sent FU to Fafael to see if devices were located.

11/21/2025 Rfosbury - Was scheduled for today and site could not locate. Working with Rafael Flores, raflores@childrensnational.org to reschedule. 

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for 2 subtests on the Hardware Test failed. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 Ultrasound System - IP 72126654 - SN SG41700084
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 7, 2:28 PM
Work Order: WO-01215013
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Nov 7, 2:48 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 19m
🚨 144.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 201d 0h
🚨 88.0 business days
👷
▶
4 Technician Assigned Sep 25, 1:07 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 120d 20h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Rich Fosbury Oct 24, 1:02 PM
Scheduled For: 2025-11-21T13:00:00.000+0000
🚨 21.0 business days
🆕
Status: Entered by Rich Fosbury Nov 21, 2:40 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 57d 2h, 0m
🚨 21.0 business days
👷
▶
3 Technician Assigned Dec 19, 8:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 17h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-19T18:00:00.000+0000
🆕
Status: Entered by Rich Fosbury Dec 19, 11:33 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3h 2m, 0m
⚠️ 8.0 business days
🗓️
▶
3 Status: Scheduled Dec 30, 10:31 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-30T00:00:00.000+0000, 2025-12-30T05:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🔧
Status: Tech On Site by Allan Klus Dec 30, 11:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 37m
⏱️
▶
2 2x Labor Added Dec 30, 12:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 7m, 0m
🏁
Status: Closed by Allan Klus Dec 30, 1:02 PM
From: Tech Off Site
To: Closed
Duration in Previous: 45m
🚨 12.0 business days
⏱️
Labor Added Jan 14, 9:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 9:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 143.5 business days (threshold: 1.0 business days)
Exceeded by 142.5 business days
Scheduled
Duration: 41.9 business days (threshold: 2.0 business days)
Exceeded by 39.9 business days
Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 29, 7:00 PM
Created
Nov 7, 2:28 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03049772 Labor Open 1 $275.00 Dec 30, 12:15 PM
WL-03049773 Labor Open 0.25 $0.00 Dec 30, 12:15 PM
WL-03064354 Labor Open 0.016666666666667 $38.00 Jan 14, 9:12 AM

Details