Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215559 ↗ ServiceMax

SKYTRON • Monthly Annuity • PC

📍 Skytron — 5085 Corporate Exchange Blvd SE, Grand Rapids MI, 49512

Nov 8, 2024 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 438 biz days
▶ Clock Running
Status: Created
Nov 8 → Nov 8, 2024
0 business days (counted)
Running total: 0 of ? biz days used
182d
▶ Clock Running
Status: Assigned
Nov 8 → Aug 5, 2025
182 business days (counted)
Running total: 182 of ? biz days used
256d
▶ Clock Running
Status: On Hold
Aug 5 → Aug 14, 2026
256 business days (counted)
Running total: 438 of ? biz days used
Created: Nov 8, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 8 → Nov 8 Created ▶ Running 0 0
Nov 8 → Aug 5 Assigned ▶ Running 182 182
Aug 5 → Aug 14 On Hold ▶ Running 256 438
Dispatch 0.0d
Coordinators 182.6d
⚠ Overdue
Dispatch
0.0 days
Coordinators
182.6 days
Over SLA
Created: Nov 8, 2024 Due: Dec 31, 2025 (226 days overdue)
📅
438.6 days Total Age
⏱️
182.6d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
182.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 644 days old
🚨
Primary Delay 182.6 days stuck in "Assigned"
⏱️
Total Delay 182.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
182.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/8/24 Contract value of $630,000. $157,500.00 deposit held on account.

Remining balance of contract value $472,500.00. Anticipated project completion 12/31/2024. Weekly billing of $52,500.00 ($52,500x9=$472.500.00)

🔧 Work Performed
Weekly project balance invoicing for week ending 11/8/24
🔍 Technician Findings
Weekly project balance invoicing
⚠️ Problem Description
Weekly project balance invoicing for week ending 11/8/24

Timeline

📋
▶
3 Work Order Created Nov 8, 2:21 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Jennifer Johnson
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 183.0 business days
⏸️
Status: On Hold by Rhonnie Reeves Aug 5, 1:12 PM
From: Assigned
To: On Hold
Duration in Previous: 269d 21h

Bottlenecks

Assigned
Duration: 182.6 business days (threshold: 4.0 business hours)
Exceeded by 182.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Monthly Annuity
Branch
ERLA - PROD
Technician
Jennifer Johnson
Scheduled
N/A
Created
Nov 8, 2:21 PM
Invoice #
N/A

Details