Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01215585 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Orlando Regional Medical Center — 45 Sturtevant St, Orlando FL, 32806

Nov 8, 2024 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (160 biz days early)
Active: 272 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (May 10, 2026)
▶ Clock Running
Status: Created
Nov 8 → Nov 8, 2024
0 business days (counted)
Running total: 0 of ? biz days used
133d
▶ Clock Running
Status: Ready for Scheduling
Nov 8 → May 23, 2025
133 business days (counted)
Running total: 133 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 16, 2025
99 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Nov 10, 2025
17 business days (counted)
Running total: 150 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 151 of ? biz days used
▶ Clock Running
Status: Entered
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 151 of ? biz days used
77d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Mar 9, 2026
77 business days (counted)
Running total: 228 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Mar 9 → May 10, 2026
44 business days (counted)
Running total: 272 of ? biz days used
Created: Nov 8, 2024 Completed: May 10, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 8 → Nov 8 Created ▶ Running 0 0
Nov 8 → May 23 Ready for Scheduling ▶ Running 133 133
May 23 → Oct 16 Ready for Release ⏸ Paused 99
Oct 16 → Nov 10 Ready for Scheduling ▶ Running 17 150
Nov 10 → Nov 12 Scheduled ▶ Running 1 151
Nov 12 → Nov 12 Entered ▶ Running 0 151
Nov 12 → Mar 9 Ready for Scheduling ▶ Running 77 228
Mar 9 → May 10 Scheduled ▶ Running 44 272
Dispatch 0.0d
Holding 99.5d (excluded)
Coordinators 275.4d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
99.5 days
Coordinators
275.4 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Nov 8, 2024 Due: Dec 31, 2026 Completed: May 8, 2026 (237 days early)
📅
371.0 days Total Age
⏱️
133.5d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
269.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 644 days old
🚨
Primary Delay 133.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 269.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
229.1d / 1.0d SLA
Ready for Release
99.5d
Scheduled
46.3d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 RArnold - Fady to close WO

03/09/2026 RArnold - Dispatching to Fady per his request


03/05/2026 ALuman - sent another follow up email to Donald Clutters and Bill Cassel to confirm remaining devices and schedule

01/21/2026 ALuman - working with POC and FSE to schedule onsite

12/17/2025 ALuman - email sent to Donald Clutters to schedule

11/12/2025 ALuman - remove from Luis per Fady. Waiting on customer to respond

11/10/2025 ALuman - dispatch to Luis Iser to complete IPs. Fady sent email to POC

10/16/2025 MHamersley - Planner working w/POC to schedule, per device & FSE availability 


08/25/2025 YEspino Received an email back from Ti-Leigh advising that she would put me in contact with Carlos Martinez from biomed to be better assisted. Then received a response from Carlos asking that before we service the devices in question if we could send him docs from the previous work order that was done at the site that they are yet to receive, he believes the Tech would be Manny Tavares. He also listed the serial numbers of the that correlate to the docs in question. Will reach out to Ashley to ask if she can assist with that and i will email him back advising that i will get with the planner and will respond when i have an answer or something to send him.


08/19/2025 YEspino sent a follow up email to ti-Leigh.telford@orlandohealth.com over the devices in question.


08/12/2025 YEspino Called 321-841-5111 to verify the V60 Vents in question. Asked to be transferred over to the Respt dept. Was able to speak to Allison and she advised i needed to email Ti-Leighn Telford to be better assisted. Email :ti-Leigh.telford@orlandohealth.com 


07/25/2025 YEspino Called 321-841-6529 to speak to Bill over the devices in question. Was unable to speak to him or leave a message because the line goes straight to vm and no vm is avaliable.


07/25/2025 YEspino Called 321-841-5111 to verify the 4 V60 Vents in question. Asked to be transferred over to the biomed dept, But was sent to the wrong dept and was told i had to call back because they couldn't send me back to the operator.


07/15/2025 YEspino Called 321-841-5111 to verify the devices in quesiton. Asked to be transferred over to the Respt Dept, Was able to speak to Rachel and she advised she would take a message for me because the supervisors were currently in a meeting.


06/23/2025 MHamersley - sent f/u email to Carlos,

06/12/2025 Fady sent email to Carlos Martinez, 

email: carlos.martinez@orlandohealth.com 


03/19/2025 YEspino Called 321-841-5210 to verify the devices in question. Pressed 0 to speak to the operator but just kept getting transferred over to the main menu.


02/19/2025 Rbailey - Called 321.841.6529 NA got the VM for Bill Cassell. Left VM for FU on 4 devices


01/17/2025 YEspino Called 321-841-6529 to speak to Bill Cassell to verify the 4 V60 Vents in question. Was unable to speak to him or leave a message, will try back later.


01/17/2025 YEspino Called 321-841-6291 to speak to Donald Clutters to verify 4 V60 Vents. Was able to speak to a man from biomed that i advised i needed to call Bill Cassell @ 321-841-6529 to be better assisted.


01/10/2024 JRojas- found another number for Donald. Sent straight to VM, so I left a message for 9 devices total 

WO-11675182

WO-11697081

WO-11697061

01/10/2025 JRojas- Found another number for Donald and called (321) 843-3854, but it rang busy as well

01/10/2025 JRojas- called (321) 841-6291, but it rang busy 

01/08/2025 YEspino Called 321-841-6291 to speak to Donald to verify 4 V60 Vents. Was unable to speak to him or leave a message because once dialed the line was busy.


11/08/2024 DNakoff - Follow-up for two remaining devices


Previous Notes

10/25/2024 Brod - 3218416291 called and spoke to Donald Clutters he confirmed FSE onsite for 10/28/2024 . sending confirmation email to donald.clutters@orlandohealth.com .


09/13/2024 Rbailey - Called 407.468.2532 Spoke with Chad Hall as the Phone number for Donald just rang and rang. Chad said that he is ULS but to send him an email and he would try to get it to the right person. He also advised to include Kevin Coffey

WO-01132093 - 69

WO-01132239 - 69

WO-01132666 - 69

WO-01132651 - 69

WO-01087556 - 66


06/07/2024 JRojas- customer has sent a secure message. Asking for assistance to see what customer has replied. We were to have opened the email by 5/18. Resending an email to the customer.

04/10/2024 ALuman - sent email to Donald Clutters donald.clutters@orlandohealth.com to confirm devices. Once confirmed, will work to schedule

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
2 Work Order Created Nov 8, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Dylan Nakoff
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 134.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 195d 23h
🚨 100.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 16, 2:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 145d 22h
🚨 18.0 business days
👷
3 Technician Assigned Nov 10, 3:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-11-13T05:00:00.000+0000, 2025-11-13T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25d 2h
📅
Dispatch Scheduled by Ashley Luman Nov 10, 3:54 PM
Scheduled For: 2025-11-13T13:00:00.000+0000
2.0 business days
🆕
Status: Entered by Ashley Luman Nov 12, 11:31 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 1d 19h, 0m
🚨 78.0 business days
👷
3 Technician Assigned Mar 9, 12:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 117d 0h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:55 AM
Scheduled For: 2026-03-23T14:55:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:24 AM
Scheduled For: 2026-04-13T14:55:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:42 PM
Scheduled For: 2026-04-27T14:55:00.000+0000
🚨 13.9 business days
⏱️
2 5x Labor Added May 10, 4:52 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 62d 4h
⏱️
3 Labor Added May 11, 12:15 AM
Labor Added → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 7h 24m
⏱️
2 Labor Added May 11, 12:50 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 35m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Ready for Scheduling
Duration: 133.5 business days (threshold: 1.0 business days)
Exceeded by 132.5 business days
Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Ready for Scheduling
Duration: 77.9 business days (threshold: 1.0 business days)
Exceeded by 76.9 business days
Scheduled
Duration: 44.9 business days (threshold: 2.0 business days)
Exceeded by 42.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 27, 10:55 AM
Created
Nov 8, 2:54 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03221136 Labor Open 0.25 $190.00 May 10, 4:52 PM
WL-03221137 Labor Open 1.75 $310.00 May 10, 4:52 PM
WL-03221138 Expenses Open 1 $0.00 May 10, 4:52 PM
WL-03221139 Travel Open 122 $0.00 May 10, 4:52 PM
WL-03221140 Travel Open 122 $0.00 May 10, 4:52 PM
WL-03221315 Labor Open 2 $0.00 May 11, 12:15 AM
WL-03221316 Labor Open 1 $0.00 May 11, 12:16 AM
WL-03221748 Labor Open 0.016666666666667 $76.00 May 11, 12:50 PM

Details