Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01216032 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Select Specialty Hospital Erie — 252 W 11th St, Erie PA, 16501

Nov 11, 2024 → Mar 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (191 biz days early)
Active: 339 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2024
0 business days (counted)
Running total: 0 of ? biz days used
132d
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → May 23, 2025
132 business days (counted)
Running total: 132 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 133 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
197d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Mar 13, 2026
197 business days (counted)
Running total: 330 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 13 → Mar 26, 2026
9 business days (counted)
Running total: 339 of ? biz days used
Created: Nov 12, 2024 Completed: Mar 26, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → May 23 Ready for Scheduling ▶ Running 132 132
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 133
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Mar 13 Ready for Scheduling ▶ Running 197 330
Mar 13 → Mar 26 Scheduled ▶ Running 9 339
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 341.3d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
341.3 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Nov 12, 2024 Due: Dec 31, 2026 Completed: Mar 26, 2026 (280 days early)
📅
339.4 days Total Age
⏱️
197.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
336.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 641 days old
🚨
Primary Delay 197.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 336.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
332.0d / 1.0d SLA
Ready for Release
0.0d
Scheduled
9.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/13/2026 DMalloy- Email received from customer on 3/5/2026 advising that the device was ready for the remediation. Replied advsing that Fanfan will be on site on Monday, 3/16/2026.

jlucas@selectmedical.com


03/05/2026 DMalloy - Follow Up email sent to the customer for the status of the devices.  

jlucas@selectmedical.com


01/27/2026 DMalloy - Respons received from the customer stating that The repairs to the Flow Sensor/Blower have been completed to V60 SN # 201031517.  

Our BioMed Team is set to verify battery install /condition by month’s end.  Once that PM is completed we’ll reach back out for the FCO to be scheduled.  

jlucas@selectmedical.com


01/27/2026 DMalloy - Follow up email sent this site regarding the remaining device at this location.  

jlucas@selectmedical.com

svadams@selectmedical.com


12/22/2025 MHamersley - called 814-874-5420, call went to Jacquie's VM/LM inquiring about status of V60 Vent; sent f/u email: jlucas@selectmedical.com


11/21/2025 YEspino Reached out to Deon to get a good date to call on to get this site scheduled out.


10/16/2025 Rbailey - Planner will schedule when FSE is available


07/24/2025 DMalloy - Emailed customer to inquire about the status of the device with serial number 201031517.  

jlucas@selectmedical.com

svadams@selectmedical.com


06/02/2025 Rbailey - Called 814.874.5420 NA left VM for Jacquie (Materials Management) Advised that we had an FSE in the are June 16. Looking to schedule remaining device 201031517


11/11/2024 DMalloy - Created Follow Up to WO-09959914 / WO-01130994. 


Follow-Up Notes

11/05/2024 DCox - see follow up WO-11705292

I performed the FCO69. V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)

Please note that device SN- 201031517 was out of service for a flow sensor and had no battery installed.

🔧 Work Performed
FCO
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
2 Work Order Created Nov 11, 7:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Deon Malloy
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 133.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 192d 18h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 13m
🚨 197.9 business days
👷
▶
3 Technician Assigned Mar 13, 1:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-03-16T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 289d 20h
📅
▶
2 Dispatch Scheduled Mar 13, 2:49 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-03-16T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 16, 12:11 PM
Scheduled For: 2026-03-23T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Mar 16, 3:04 PM
Scheduled For: 2026-03-25T12:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
3 5x Labor Added Mar 25, 11:16 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 12d 9h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Mar 26, 1:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 1:42 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 23m
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 0m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Ready for Scheduling
Duration: 133.0 business days (threshold: 1.0 business days)
Exceeded by 132.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 197.4 business days (threshold: 1.0 business days)
Exceeded by 196.4 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Mar 25, 8:00 AM
Created
Nov 11, 7:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03160085 Labor Open 2 $0.00 Mar 25, 11:16 PM
WL-03160086 Labor Open 1 $95.00 Mar 25, 11:16 PM
WL-03160087 Labor Open 2.5 $155.00 Mar 25, 11:16 PM
WL-03160088 Travel Open 88 $0.00 Mar 25, 11:16 PM
WL-03160089 Travel Open 130 $0.00 Mar 25, 11:16 PM
WL-03160900 Labor Open 0.016666666666667 $38.00 Mar 26, 1:29 PM

Details