Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01217639 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Sacred Heart — 101 W 8th Ave, Spokane WA, 99204

Nov 15, 2024 → Present

🟢 On Track
PSM
SLA Clock
Last business day of November 2024 · Target: Nov 29, 2024
⚠ 426 biz days overdue
Active: 434 biz days
▶ Clock Running
Status: Created
Nov 15 → Nov 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 15 → Nov 15, 2024
0 business days (counted)
Running total: 0 of ? biz days used
434d
▶ Clock Running
Status: Ready for Scheduling
Nov 15 → Aug 14, 2026
434 business days (counted)
Running total: 434 of ? biz days used
Created: Nov 15, 2024 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 15 → Nov 15 Created ▶ Running 0 0
Nov 15 → Nov 15 Scheduled ▶ Running 0 0
Nov 15 → Aug 14 Ready for Scheduling ▶ Running 434 434
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Nov 15, 2024 Due: Dec 31, 2024 (591 days overdue)
📅
435.0 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 637 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 11/15/2024 0934 LM w/LS, DC; 11/18/24 1122 DC decline; 11/19/2024 1257 LM w/all WZ

Timeline

📋
2 Work Order Created Nov 15, 9:50 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Feb 3, 2:00 PM
Created
Nov 15, 9:50 AM
Invoice #
N/A

Details