Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01219089 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rhode Island Hospital — 593 Eddy St, Providence RI, 02903

Nov 22, 2024 → May 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (159 biz days early)
Active: 240 biz days
Paused: 123 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Nov 22 → Nov 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 22 → Nov 22, 2024
0 business days (counted)
Running total: 0 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Nov 22 → Mar 27, 2025
83 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Mar 27 → Mar 27, 2025
0 business days (counted)
Running total: 83 of ? biz days used
41d
▶ Clock Running
Status: Ready for Scheduling
Mar 27 → May 23, 2025
41 business days (counted)
Running total: 124 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 125 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
70d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Sep 5, 2025
70 business days (counted)
Running total: 195 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 9, 2026
123 business days (not counted)
45d
▶ Clock Running
Status: Scheduled
Mar 9 → May 11, 2026
45 business days (counted)
Running total: 240 of ? biz days used
Created: Nov 22, 2024 Completed: May 11, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 22 → Nov 22 Created ▶ Running 0 0
Nov 22 → Nov 22 Ready for Scheduling ▶ Running 0 0
Nov 22 → Mar 27 Scheduled ▶ Running 83 83
Mar 27 → Mar 27 Entered ▶ Running 0 83
Mar 27 → May 23 Ready for Scheduling ▶ Running 41 124
May 23 → May 23 Ready for Release ⏸ Paused 0
May 23 → May 27 Ready for Scheduling ▶ Running 1 125
May 27 → May 27 Ready for Release ⏸ Paused 0
May 27 → Sep 5 Ready for Scheduling ▶ Running 70 195
Sep 5 → Mar 9 Ready for Release ⏸ Paused 123
Mar 9 → May 11 Scheduled ▶ Running 45 240
Dispatch 0.0d
Holding 124.0d (excluded)
Coordinators 243.6d
Field Work 10.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
124.0 days
Coordinators
243.6 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 22, 2024 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
373.0 days Total Age
⏱️
124.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
246.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 4, 2026
Visit 2 May 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 630 days old
🚨
Primary Delay 124.0 days stuck in "Ready for Release"
⏱️
Total Delay 246.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
114.0d / 1.0d SLA
Scheduled
129.6d / 2.0d SLA
Ready for Release
124.0d
Completed
10.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/07/2026 mklose per previous Notes Fady is closing WO. it is dispatched to him, will send reminder email.

04/14/2026 YEspino Per notes below Fady will be closing this WO out.

03/09/2026 RArnold - Dispatching to Fady per his request

03/03/2026 YEspino Called 401-398-9924 to follow up with Michele over the devices in question. Was unable to speak to her or leave a message. The line drops after only ringing a couple times

02/16/2026 mklose emailed POC offer Joseph week of Feb 23

01/29/2026 YEspino Called 401-398-9924 to speak to Michele over the 5 Vents in question. Was able to speak to her and she asked for a follow up email because she hasn't had time to look for the devices in question.


01/15/2026 Mklose emailed POC offer Joseph January 22nd


12/10/2025 YEspino Called 401-398-9924 to follow up with Michele over the previous email sent. Was unable to speak to her so i left a message.


11/05/2025 YEspino Called 401-398-9924 to follow up with Michele over the previous email sent to verify the V60 Vents in question. Was able to speak to Michele and she advised she is currently still working on this. Advised i would give her some more time and then follow back up with her.


10/20/2025 MHamersley - called 401-398-9924, spoke to Michele, sent email to new address: mharris9@brownhealth.org


09/17/2025 YEspino Called 401-398-9924 to follow up with Michele over the previous email sent. Was unable to speak to her or leave a message.


09/05/2025 YEspino Called 401-398-9924 to speak to Michele to follow up on the previous email sent to verify the devices in question. Was able to speak to Michele and she advised she hasn't had time to look into them. Advised i would call her back next week to follow up .


07/24/2025 YEspino Called 401-398-9924 to speak to Michele over the devices in question. Was able to speak to Michele and she asked for an email to be sent out to her so that she could look into the devices in question.


06/04/2025 Brod - sent email to Michele and Bishal to see if the remaining 4 units were available to have FSE onsite for 06/13.

05/20/2025 awhitney called michelle asking for update did not answer followed up with email to schedule Joseph next week

05/19/2025 awhitney called 401.398.9924 left VM for Michelle Harris 

03/27/2025 SRobinson- Parts have been transferred off. Removing dispatch.

02/04/2025 SRobinson- Sent email to Michelle and Bishal to see if they can have the remaining devices available for 02/12 for April.

01/13/2025 SRobinson- Sent an email to try and schedule april for 01/22/25.

11/22/2024 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01208830) Dispatching WO to April to return/consume parts.

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
5 Work Order Created Nov 22, 9:46 AM
Work Order Created → Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled → Technician Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2024-12-07T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Shelby Robinson
Technician: a0h8Y00000I6ItqQAF, April Nuovo
⚠️ 9.0 business days
📅
Dispatch Scheduled by Shelby Robinson Dec 6, 8:53 AM
Scheduled For: 2024-12-14T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Dec 13, 9:01 AM
Scheduled For: 2024-12-21T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Dec 20, 1:38 PM
Scheduled For: 2024-12-28T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Shelby Robinson Dec 27, 10:38 AM
Scheduled For: 2025-01-04T13:00:00.000+0000
2.0 business days
📅
Dispatch Scheduled by Shelby Robinson Dec 30, 2:16 PM
Scheduled For: 2025-01-11T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Shelby Robinson Jan 10, 9:37 AM
Scheduled For: 2025-01-18T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Jan 17, 10:40 AM
Scheduled For: 2025-01-25T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Shelby Robinson Jan 24, 9:54 AM
Scheduled For: 2025-02-01T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Jan 31, 9:22 AM
Scheduled For: 2025-02-08T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 7, 3:20 PM
Scheduled For: 2025-02-15T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 14, 9:06 AM
Scheduled For: 2025-02-22T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 24, 8:35 AM
Scheduled For: 2025-03-01T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 3, 8:46 AM
Scheduled For: 2025-03-08T13:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 7, 9:42 AM
Scheduled For: 2025-03-15T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 13, 10:12 AM
Scheduled For: 2025-03-22T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 20, 9:07 AM
Scheduled For: 2025-03-29T12:00:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Shelby Robinson Mar 27, 11:17 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 125d 0h, 0m
🚨 42.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 57d 4h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
2.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 14m
🚨 70.9 business days
Status: Ready for Release by Yessenia Espino Sep 5, 10:46 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 100d 18h
🚨 124.0 business days
👷
3 Technician Assigned Mar 9, 12:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-13T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 1h
🚨 11.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:56 AM
Scheduled For: 2026-03-23T14:56:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 13, 10:24 AM
Scheduled For: 2026-04-13T14:56:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Fady Messak Apr 21, 4:43 PM
Scheduled For: 2026-04-27T14:56:00.000+0000
🚨 14.1 business days
⏱️
2 5x Labor Added May 11, 1:19 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 62d 12h
⚠️ 9.8 business days
🏁
Status: Closed by Fady Messak May 22, 6:44 AM
From: Completed
To: Closed
Duration in Previous: 11d 5h
⏱️
Labor Added May 22, 8:53 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey May 22, 10:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 24m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 28, 4:37 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 22m

Bottlenecks

Scheduled
Duration: 84.0 business days (threshold: 2.0 business days)
Exceeded by 82.0 business days
Ready for Scheduling
Duration: 42.0 business days (threshold: 1.0 business days)
Exceeded by 41.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 70.4 business days (threshold: 1.0 business days)
Exceeded by 69.4 business days
Scheduled
Duration: 45.6 business days (threshold: 2.0 business days)
Exceeded by 43.6 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 27, 10:56 AM
Created
Nov 22, 9:46 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03221329 Labor Open 3 $0.00 May 11, 1:19 AM
WL-03221330 Labor Open 1 $380.00 May 11, 1:19 AM
WL-03221331 Labor Open 2 $620.00 May 11, 1:19 AM
WL-03221332 Travel Open 128 $0.00 May 11, 1:19 AM
WL-03221333 Travel Open 128 $0.00 May 11, 1:19 AM
WL-03235489 Labor Open - $152.00 May 22, 8:53 AM

Details