Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2024 · Target: Nov 29, 2024
✗ SLA Missed (322 biz days late)
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2024
0 business days (counted)
Running total: 0 of ? biz days used
325d
▶ Clock Running
Status: Assigned
Nov 25 → Mar 19, 2026
325 business days (counted)
Running total: 325 of ? biz days used
Created: Nov 25, 2024
Canceled: Mar 19, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 25 → Nov 25 |
Created |
▶ Running
|
0 |
0 |
| Nov 25 → Mar 19 |
Assigned |
▶ Running
|
325 |
325 |
Coordinators
326.0 days
Over SLA
Created: Nov 25, 2024
Due: Dec 25, 2024
Completed: Mar 19, 2026 (448 days late)
⏱️
326.0d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
325.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
326.0 days stuck in "Assigned"
⏱️
Total Delay
325.5 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
326.0d
/ 0.5d SLA
💬 Activities, Notes & Communications
⚠️
Problem Description
Note
25.11.2024 10:23:53 WF-BATCH
Agent: WIGEORGE Timestamp: 2024-11-25 10:23:44
entitled bench repair; display
📄
Description
VS BR15 Bench Mount Leak Detector
📞
Call Description
VPD Bench Repair Entitled
Timeline
📋
👷
From:
Entered
To:
Assigned
Duration in Previous:
1m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
478d 20h
Bottlenecks
Assigned
Duration: 326.0 business days (threshold: 4.0 business hours)
Exceeded by 325.5 business days